Office Administrator

We are looking for an Office Admin who will perform general clerical duties, interact with WebNX customers and vendors, and support other departments with their office-related needs. The ideal candidate is proactive, self-motivated, and has excellent organizational skills.

This is a 100% on-site position.

Responsibilities and Duties:

• Serve as the primary point of contact for customers, vendors, and suppliers regarding returns, scheduling calls, and addressing inquiries via phone, email, or other communication tools.
• Responsible for handling the Return Merchandise Authorization (RMA) process, ensuring all necessary information is collected and documented according to company procedures.
• Assists the VP of Operations and CEO with clerical tasks: e.g., handles mail, sends packages, organizes calendars and meetings, coordinates tasks, and tracks progress.
• Organizes travel arrangements for the team.
• Assists the sales department with billing, engages in the initial customer response, monitors support tickets and assigns tickets to the appropriate department, and assists with social media posts.
• Assists with the management of eBay listings, posts items, and updates prices as per management’s instructions. Responds to customers and answers their questions via phone, email, or ticketing system.
• Assists with the following HR related tasks: posts compliance documents and delivers employee appreciation gifts to the team members. Assist with fostering unity between team members and our California-Texas-Utah offices.
• Employee appreciation—plans and executes employee lunches, birthdays, work anniversaries, and other events.
• Is part of the onboarding of new employees—gives a tour of the building and assists HR with the document verification.
• Creates and maintains effective customer relationships, with customer satisfaction as the goal. Answering customer support tickets and calls in a timely and professional manner.
• Prepares inventory of cleaning chemicals, employee breakroom supplies, and office supplies. Performs weekly inventory of supplies and sends the final list of items needed, including total cost.
• Being the first person of contact for all incoming phone calls and visitors.
• Proactively suggests ideas on how to improve our company and comes up with new ideas for employee appreciation.
• This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.

Qualifications:

• 2 years' experience as an Office Admin, Administrative Assistant, or similar role.
• Be passionate about the quality and quantity of services provided and continuously strive to improve our user experience as well as employee satisfaction.
• Tech savvy: quick to learn new software and systems.
• Appreciation of Star Wars is preferred, but not required.
• Experience with MS Excel and other MS products.
• Excellent customer service skills.
• Cross-Team collaboration.
• Reliable and able to work independently.
• Strong written and verbal communication skills.
• Ability to learn quickly and apply new knowledge and skills.
• Physical requirements: Must be able to lift up to 50 lbs. independently and stand/walk/sit/bend/push/pull/reach for extended periods.
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push, and pull.
• Coordinate body movements when using tools or equipment.
• Ability to work in a data center environment, which may include elevated noise levels, hot/cold aisles, and airflow.

Schedule:

• Monday–Friday, day shift, onsite.
• Expected hours: 40.

Benefits:

• Healthcare benefits (Medical, Vision, Dental) are 100% paid for (for the employee base plan).
• 401(k) retirement plan with company match (4%), immediately vested.
• The company paid for life insurance and short-term and long-term disability insurance.
• Employee Assistance program (Support with mental health, legal and financial counseling, caregiver support, and elder care support).
• Career development opportunities
• Work-life balance in a relaxed, friendly environment
• Paid time off
• Paid holidays

Let’s talk about WebNX:

You will be joining an organization that has established an outstanding reputation for quality products and services. Credit for this goes to every one of our employees and we hope that you will find satisfaction and take pride in your work here.

WebNX was created in 1999 with a simple principle in mind: provide great web hosting and combine it with amazing customer support and uptime. We offer a wide range of services from mid to high-end dedicated servers and Co-Location. We also offer a few different Network and Bandwidth options.

At WebNX we pride ourselves on offering Enterprise Internet Infrastructure Solutions at affordable prices. We combine top-quality components from the top manufacturers with our 100% self-operated data centers and our Route Optimized Networks to bring our customers IT values unlike anyone else. We offer Dedicated Servers and Colocation Options. With over 15 years' industry experience, our clients are in good hands with WebNX Services.

WebNX is proud to be an Equal Opportunity Employer. Our work culture at WebNX does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

WebNX Inc. participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Office Admin: 2 years (Preferred)

Ability to Commute:

• Ogden, UT 84404 (Required)

Work Location: In person

Salary : $18 - $22