What are the responsibilities and job description for the Admissions Specialist position at Wellbridge Addiction Treatment and Research?
Position Summary: The Admissions Specialist is responsible for engaging prospective patients and families by providing information about Wellbridge programs and the admissions process. The Admissions Specialist is also responsible for ongoing outreach to referral sources, families and patients considering admission to Wellbridge. Responsibilities: 1. Effectively communicates information about Wellbridge programs and campus and explains what sets Wellbridge apart from other treatment centers. 2. Is always professional with emphasis on easing anxiety, building trust and confidence, and offering clarity to prospective patients, families and treatment providers. 3. Responds promptly to all phone calls and inquiries from prospective patients, families, and treatment providers. 4. Gathers prospective patient’s demographic information, insurance information, referral source and treating therapists and enters into the EMR for warm hand off to Admissions Therapist. 5. Create the patient chart in the EMR and enter patient demographic information. 6. Explain self-pay, in-network, and out of network rates to families 7. Follows prospective patients throughout the pipeline and follows up with those who have not completed a clinical intake. 8. Collaborates directly with Admissions Therapist for smooth handoff to begin patient clinical intake. 9. Ability to work a flexible schedule based on the needs of the program. 10. Pursues continuing education in addiction and mental health to maintain and broaden knowledge. 11. Performs related duties, as required. Required Qualifications: • Bachelor’s degree in business administration, communication, psychology, healthcare administration or related field • Minimum five years’ experience working with substance use or mental health, either in a clinical or admissions-related role • Ability to establish and maintain cooperative professional relationships • Ability to work independently and in a team environment • Strong interpersonal skills required to facilitate conversations with patients, staff, nurses, physicians, etc. • Ability to express ideas clearly, concisely, convincingly, and effectively • Proficiency in Microsoft software, (Excel, Access), required. • Knowledge of a Customer Relationship Management System (CRM) |