Senior Security Response & Emergency Representative

About this role:

Wells Fargo is seeking a Senior Security Response & Emergency Representative for the TAG team. (Technical Alarm Group)
 

In this role, you will:

• Monitor, process, and troubleshoot complex level life safety, robbery, burglary, and other alarm issues in accordance with organizations security procedures in Security Response Center
• Provide feedback and present ideas for improving or implementing processes and tools within Corporate Security area impact
• Perform complex security, operational, and customer support tasks
• Identify, troubleshoot, and analyze false alarm issues to reduce fines
• Lead projects and serve as escalation point to assist analysts
• Provide subject matter expertise and interpretation of procedures to less experienced staff
• Interact with immediate team on basic information, plus internal and external customers, Security Response Center Analysts, and vendors

Required Qualifications:

• 4 years of Corporate Security experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Have a working knowledge of DMP alarm panels, Entre, Mastermind, Remote link and Corrigo programs.
• Experience in dealing with team member and technical escalation of DMP programing.
• Monitor, process, and troubleshoot complex burglary, and other alarm issues in accordance with organizations security procedures.
• Perform complex security, operational, and customer support tasks.
• Interact with immediate team on basic information, plus internal and external customers, Security Response Center Analysts, and vendors.

Job Expectations:

• Ability to work nights, weekends, and/or holidays as needed or scheduled
• Saturday rotation once every 6-7 weeks or as needed
• Excellent Attendance is critical to be successful in this role.

• Relocation assistance is not available for this position
• This position is not eligible for Visa sponsorship
• Based on applicant volume the posting may come down early
• This role is not remote or hybrid. Working on-site is required in compliance with Wells Fargo return to office standards.
• Hours/Schedule: 9:00 A.M. - 6:00 P.M. – M-F with required Saturday rotation once every 6-7 weeks or as needed.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.