What are the responsibilities and job description for the Member Services Support position at West Community Credit Union?
The Member Services Support role is responsible for providing a high-level member experience via the lobby and telephone. Ensures members are greeted promptly and professionally served. Assists members with sales and service requests. Serves as a Teller when needed. Supports member experience levels through administrative assistance for branch personnel and providing exceptional service to members.
See the Careers Page at www.westcommunitycu.org for a full job description.
Position Title: Member Services Support
Who we are:
At West Community Credit Union, we believe in something bigger. Something that brings us all together. It’s the idea that we’re all connected, and that there’s a common good worth working for. We’re in the business of building relationships on trust, being honest with our members, and treating everyone fairly.
Our mission is, “To be our members’ lifelong financial partner by truly understanding their stories and delivering smart solutions.” These business practices go further than our members. They are embedded in our Mission, Vision, and Values. Our employees are our most important asset. Without a strong culture and dedicated employees, we would not be able to take such good care of our members. If you want to be a part of something bigger and make a real difference in the community you live in, come and join us!
How will you live out our mission?
This position will have the opportunity to impact members lives daily by providing exceptional member service within the branch and on the telephone. The Member Services Support position will serve as a teller when needed by interacting with our technology systems to perform a wide variety of teller transactions and member services including cash withdrawals, deposits, check cashing, and opening and closing accounts. As a Member Services Support, you will be able to assist members with understanding and using our digital services to better meet their financial needs. This position is responsible for efficient lobby management by performing tasks such as printing statements, providing balance information, ordering checks, assisting with member plastic issues, redeeming matured CD’s, transferring funds, completing ‘Skip a Pay’ requests, sending faxes, making copies, changing addresses, performing notary functions, and scanning ID’s. Through our training and education program you will learn about all of our services and products that you can offer to members after listening to their needs to ensure they pursue smart financial solutions. Maintaining positive relationships with members is a must to identify opportunities to offer deposit, loan, and digital products. Member Services Support are expected to maintain confidentiality of account information and stay up to date on Credit Union regulations, policies, and procedures. Like all positions, there are required reports and records that need to be completed accurately and promptly so attention to detail is a must!
What are we looking for:
· High school graduate or equivalent level of experience
· Ability to deliver excellent customer service
· Excellent communication skills
· Professional appearance, dress, and attitude
· Ability to learn and operate computer software
· Attention to detail and time management skills
· Ability to work independently and as part of a team
· Experience with cash handling
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Work Location: In person
Salary : $16 - $17
