What are the responsibilities and job description for the Help Desk Support Technician position at Westchester Jewish Community Services?
WJCS is hiring! If working alongside a team of caring professionals interests you, apply now!
Details about this exciting opportunity:
- Full-Time Help Desk Support Technician to work in our Headquarters located in White Plains, NY.
- Compensation: $45k/year.
- This position is currently hybrid.
What WJCS has to offer you:
- Sign-On Bonus.
- Generous PTO, Comprehensive Health Benefits and a Healthcare Reimbursement Arrangement (HRA).
- 403(b) Plan and an Agency-Paid Pension Plan.
- On-Going Professional Training and Development.
- Employee Assistance and Referral Program.
Responsibilities include (but are not limited to):
- Serve as primary help desk contact and successfully respond to and close tickets in a timely fashion.
- Installation, operation, maintenance and support of Information Systems and voice and data communication.
- Troubleshooting and resolving equipment and communications malfunctions; performing routine operations including periodic report generation and system backup
- Assisting in problem resolution of infrastructure issues with the Network Administrator and/or the IS department.
If you have the following:
Qualifications:
- Must possess a Bachelor’s degree in Information Systems or equivalent Associate degree and have relevant computer training or A certification and at least 1 year of computer hardware and software maintenance/support experience.
- Experience working with computer hardware, printers and basic network equipment.
- Must be proficient in Microsoft Windows and Microsoft Office Suite.
- Must have reliable transportation and be able to travel at all sites in Westchester County; ability to work in a team environment and provide excellent user support to all staff; ability to communicate effectively in English, both orally and in writing is required.
And Attributes:
- Strong analytical and problem-solving skills.
Then we are excited to receive your application!
Why join Westchester Jewish Community Services (WJCS)?
Founded in 1943, WJCS provides a vast range of supportive community services each year to 20,000 people of all ages and backgrounds. Across every division, WJCS employees are connected by their shared values and commitment to helping those in need.
We are dedicated to ensuring dignity and respect for all employees in an inclusive and safe environment that values diversity, experience, and merit. We are committed to racial justice and equal opportunity, regardless of race, religion, ethnicity, class, ability, sexual orientation, and gender identity differences—for employment, professional development, and advancement for qualified individuals.
WJCS INC. IS AN EQUAL OPPORTUNITY EMPLOYER.
Job Type: Full-time
Pay: $45,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Education:
- Associate (Preferred)
Work Location: Hybrid remote in White Plains, NY 10603
Salary : $45 - $45,000
