What are the responsibilities and job description for the Assistant Service Manager position at Western Equipment?
Job Responsibilities/Duties
Fields internal and external customer inquiries to the Service Department
Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are close and invoiced
Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
Maintains Service Department filing and records
Updates customer profiles using equipment, hours, or other information from the customer work orders
Maintains accessories and supplies and prepares replacement orders
May prepare Service Technician efficiency reports
May process warranty and/or product improvement claims including computation of charges, submission and follow-up
of charges, submission and follow-up
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Experience, Skills, and Knowledge:
Basic knowledge in accounting practices
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Knowledge of office procedures
General understanding of mechanical/technical term is preferred
High School Diploma or equivalent experience
