Quality Assurance Analyst II

Description

Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you?

Western National is seeking a Quality Assurance Analyst II to join our team! 

The individual in this role will have the opportunity to collaboratively implement, test, validate, and deploy software application modifications while sharing knowledge with others within the wider product team. 

What are the responsibilities and opportunities of this role?

• Collaborates with product team to test and deploy application modifications and collaboratively defined requirements. 
• Participates in work refinement and estimation processes with product team.
• Prepares and executes testing on all new and modified code per team, product, and organization standards.
• Works with product and change control teams to ensure quality deliverables that provide customer value.
• Creates and maintains documentation that the product team or company has defined as important (e.g., support processes, team processes, system documentation, and decisions / discussions).
• Ensures timely delivery of projects and tasks, communicating delays and roadblocks with team and leadership, as needed.
• Creates, designs, executes, and conducts maintenance of manual tests in all stages of application testing.
• Understands and identifies inclusion of testability during design and development phases.
• Identifies test cases as candidates for automation.
• Solicits and performs test reviews per team, product, and organization standards.
• Identifies opportunities for process improvement and shares during process improvement conversations at product team level.
• Identifies defect-prone areas in product and design and provides test coverage.
• Actively participates in test defect resolution processes and provides defect descriptions, documentation, and recommendations for resolution.
• Participates in troubleshooting, resolution, and communication of urgent production issues.
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
• Flexes to non-core responsibilities as needed to ensure timely work delivery to the customer (e.g., analysis, testing, deployment, and meeting facilitation). 
• Performs special projects and other duties as assigned.

Requirements

What are the must-have qualifications for a candidate?

• Good mathematical, analytical, and problem-solving skills.
• Ability to work independently and carry out assignments to completion. 
• Strong attention to detail and quality.
• Basic understanding of test metrics, the tools to measure them, and the ability to provide test execution metrics.
• Ability to present information to product team.
• Intermediate knowledge and use of various office and computer equipment and software packages.
• Appropriate effectiveness in required computer languages and code versioning software.
• Working knowledge and use of required core systems.
• Ability to read automated test results.
• Ability to read Jenkins jobs results.
• Knowledge of multiple tools and frameworks.
• Bachelor's degree, associate degree, bootcamp certificate, or experience in lieu of education. 

What will our ideal candidate have?

• Demonstrated intermediate organizational and prioritization skills.
• Proven ability to collaborate effectively with all product team members.
• Demonstrated basic knowledge and application of relevant Agile testing methodologies at product team level.
• Demonstrated ability to consistently communicate clearly and effectively both verbally and in writing with technical and non-technical audiences with organizational peers in any role.
• Property-and-casualty insurance industry experience / education.

Compensation overview

The targeted hiring range for this role is $71,550 - $79,500, annually. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions.

Culture and Total Rewards

Western National has long been known as “The Relationship Company®” and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset. 

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for the past four consecutive years. In addition, the Group is consistently recognized as a Ward’s 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full-time employees a significant Total Rewards Package, including:

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Salary : $71,550 - $79,500