Regional Agency Manager

Description

Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you?

Western National is seeking a Regional Agency Manager to join our team! 

The individual in this role will have the opportunity to build and manage all facets of strong working relationships between Western National and independent agencies. 

What are the responsibilities and opportunities of this role?

• Manages agency production and claims experience through report analysis, reviews production and profitability results with agency personnel and follows up to assure sales objectives are achieved, and recommends and implements appropriate corrective action plans.
• Establishes regular meeting schedules with each assigned agency to achieve corporate objectives.
• Monitors and reports on assigned agency sales and loss results, develops appropriate actions plans as necessary, and works with agencies to achieve new and renewal sales objectives. 
• Promotes and provides agency personnel with training on company products, systems including internet-based technologies, and new sales techniques.
• Develops and implements appropriate rehabilitation and / or termination programs when necessary.
• Develops and implements growth plans with key agencies.
• Researches and recommends new agencies for appointment by recruiting, interviewing, and assessing the fit of the agency per established new appointment guidelines.
• Assists agencies in resolution of complaints regarding underwriting, claims, service, or other internal Western National areas.
• Acts as a liaison between the agencies and company to communicate changes and develop opportunities for new and renewal sales.
• Works closely with all company departments to develop a high level of teamwork and cooperation to provide excellent service to agents and policyholders.
• Works with all members of the Agency Sales Team to develop annual sales and production plans.
• Acts according to our customer experience standards, including responding quickly; maintaining a positive attitude; building rapport; demonstrating empathy; managing the customer’s expectations; using the proper communication channel for the situation; and taking ownership to ensure the customer’s issue is resolved.
• Performs special projects and other duties as assigned.

Requirements

What are the must have qualifications for a candidate?

• Valid and unrestricted driver’s license and acceptable driving record.
• Property-and-casualty insurance company sales and marketing experience or equivalent agency facing property-and-casualty industry experience.
• Excellent organizational and time management skills.
• Excellent written, verbal, and interpersonal communication skills.
• Proven ability to communicate with individuals at all levels of an organization. 
• Excellent conflict resolution skills.
• Ability to set priorities, meet deadlines, and work independently.
• Detail-oriented and accurate.
• Proficient use of various core systems, office and computer equipment, and software packages.
• Bachelor’s degree in business or marketing; experience in lieu of degree acceptable.

What will our ideal candidate have?

• CIC or CPCU designation preferred or a record of successful completion of insurance-related continuing education courses.

Compensation overview

The full hiring range for this role is $93,300 - $140,000 annually. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions.

Culture and Total Rewards

Western National has long been known as “The Relationship Company®” and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset. 

Currently ranked as the 37th largest private company by revenue in Minnesota (Minneapolis-St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National was also named a Star Tribune Top Workplace in 2021, 2022 and 2023. In addition, the Group is consistently recognized as a Ward’s 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full-time employees a significant Total Rewards Package, including:

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (plus company match)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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Salary : $93,300 - $140,000