Customer Service Rep. - Motor Vehicle Titles and Registration

Job Summary

Reporting directly to a designated Tax Manager, responsible for assisting the general public and tax payers regarding all motor vehicle transactions in accordance with state laws and regulations.

EXAMPLES OF WORK PERFORMED

• Processes walk-in property tax payments or registration renewals
• Provides backup assistance at different locations
• Attends all meetings and trainings, as required
• Performs special duties as assigned
• Processes title transfers, new resident transfers, temporary registration permits
• Processes WebAgent registration batches and verifies and replenishes inventory
• Scans and files appropriate documents according to record retention rules
• Issues disability placards and when necessary, communicates with physician offices
• Ensures documentation from customers is complete and accurate
• Provides customers with checklist of the documentation needed to complete title transfers
• Process WebDealer title transactions
• Responds to inquiries from general public, dealerships, and other agencies
• Reconciles processed transactions with the vendor reports
• Orders specialty plates and determines if customers are eligible for qualifying requests
• Issues temporary registration permits
• Calculates and collects all applicable fees and taxes for motor vehicle transactions
• Processes and codes all cash, check, ACH and credit card payments with accuracy
• Balances cash drawers daily at the end of shift
• Maintains confidentiality pertaining to court orders, divorce decrees, death certificates and other sensitive information provided in accordance with federal privacy laws
• Assists managers with deposits and examining previous day's title work
  
  

ORGANIZATION RELATIONSHIPS

• Reports directly to - Tax Manager
• Direct Reports - No
  
  

PHYSICAL DEMANDS

• Position involves prolonged sitting at a workstation, reaching, walking, twisting, bending, repetitive motions, and standing
• Position involves occasional lifting and carrying of up to fifty (50) pounds and exertion of up to twenty-five (25) pounds of force to move objects
  
  

ENVIRONMENTAL FACTORS

• Work is primarily indoors in an air-conditioned environment
• Occasional travel between work sites as required
  
  

IRREGULAR HOURS

• Work outside of the normal office hours (Monday-Friday 8 a.m. to 5 p.m.) may be required
  
  

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

Minimum Qualifications

• High school diploma or equivalent
• Three (3) years of customer service and cash handling experience
• Property assignment: One (1) year of property tax experience including knowledge of property tax software(s) and the Texas Property Code
• Basic Microsoft Office software experience (Word, Excel and PowerPoint)
• Basic Office equipment experience (PC, multi-line phones, 10 Key by touch, printers, scanners, etc.)
  
  

LICENSES AND CERTIFICATIONS

Required within two (2) years of employment

• Tax Assessor-Collector Association of Texas (TACA) Certified Tax Office Professional (CTOP) certification
  
  

Preferred Qualifications

• Bachelor's degree in a related field
• Bilingual (English/Spanish)
• Certified Tax Office Professional (CTOP) - Motor Vehicle
  
  

EMPLOYMENT TESTING

Employment is contingent on passing any post-offer pre-employment screening as listed below:

• Criminal background check: Yes
• Motor Vehicle Record check: Yes
• Drug screening: No
• Physical exam: No
• Psychological exam: No
• Additional: Typing, Math and Excel Skills
  
  

SUPPLEMENTAL INFORMATION

A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) calendar days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website atwww.wilco.org/hr.

Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

TOBACCO FREE WORKPLACE POLICY

Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.