What are the responsibilities and job description for the Customer Service Representative position at Winchester Interconnect?
At Winchester Interconnect, we dream big, have fun, and get stuff done!
Our mission is to be the best Interconnect company in the world. The best company to work for, and the best company to do business with. How do we do that? We focus on our people. We’re committed to engaging talent of all experiences, skill sets, backgrounds and walks of life. Come shape our future and be part of our story.
As our Customer Service Representative, you will be a part of a team responsible for handling inside sales and customer service responsibilities, as well as supporting the lean process to maximize profitable growth, providing premier customer service and quality, and promoting cost reductions, continual improvement, and safety.
Criteria for Success:
- Extensive experience in inside sales or customer service
- Extensive experience with MRP and CRM software
- Excellent communication skills
- An unrelenting desire to meet due dates, satisfy customers, and ability to re-prioritize daily
- Analytical and problem-solving skills
- Good attendance and punctuality
Winchester’s values are Accountability, Collaboration, and Empowerment (ACE). These values guide how we lead and how we work at Winchester and allow us to do all that we do for our employees and customers!
What will you be Accountable for?
- Review purchase orders, specifications, documentation requirements, etc (contract review) received from customers and coordinate with other departments to ensure all customer requirements can be met, and communicate exceptions and/or acceptance back to the customer
- Create quotations and communicate to the customer
- Enter sales orders, send order acknowledgment, and proactively expedite, keeping customers informed of status/issues
- Voice of the customer - liaison between customers and engineering, production, shipping, and other departments to address customer needs, impact, and solutions before, during, and after order fulfillment. Escalate customer concerns to Management as well as customer correspondence including requests for quotation, purchase orders, expedites, cancellations, quality issues, and other complaints
- Provide reports to management as well as keep management advised on matters of significance regarding customers, opportunities, and department issues
- Assist with review and update of pricing and literature as required
- Assist with training as required
- Assist with receiving, packaging, and shipping of product as needed
How will you Collaborate?
The Customer Service Representative collaborates across Winchester in a way that leads by example, holds people accountable and utilizes data to make informed decisions. They work with management, employees, vendors, and customers to have a positive impact on the organization.
What are you Empowered to do?
- Provide an honest opinion with respect to the role and the relevant processes
- Establish communication channels with management, co-workers, customers, and vendors to ensure effective communication
- Evaluate ways to reduce costs and streamline processes
Communication Systems We Use:
- Google Workspace
- Microsoft Navision ERP
- G-Suite
For a sneak peek into some of our benefits and to learn more about our career opportunities, click here https://www.winconn.com.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. In addition to federal law requirements, Winchester Interconnect complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Winchester Interconnect expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
***Candidate Inquiries Only-No Third-Parties***
