What are the responsibilities and job description for the Guest Services Agent position at WINDSOR CAPITAL GROUP?
Job Details
Purpose for the Position:
FEATURED BENEFITS:
*Medical, Dental, Vision, Life and Disability Insurance
*FSA
*Free meal provided by hotel during scheduled shift
*Employee Assistance Program
*401K and ROTH 401K
*Growth opportunity
*Paid Time Off
*Sick Time Off
Essential Responsibilities:
- Greets, registers, and assigns rooms to guests.
- Issues room key and escort instructions to Bell person or directly to guest as appropriate.
- Date-stamps, sorts, and racks incoming mail and messages.
- Transmits and receives messages using equipment such as telephone, fax, and switchboard.
- Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
- Keeps records of room availability and guests’ accounts.
- Computes bill, collects payment and makes change for guests.
- May make, confirm, and cancel reservations for guests.
- May post charges such as room, food, liquor, or telephone by hand or machine.
- May make restaurant, transportation, or entertainment reservations for guests.
- May deposit guests’ valuables in hotel safe or safe-deposit box.
- May order complimentary flowers or champagne for special guests.
- All other duties as assigned by a manager or supervisor.
Skills and Abilities:
Ability to communicate efficiently
Physical Demands;
Typically requires standing and walking for 6 hours of an 8 hour day.
Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Relationships to Data, People and Things:
Salary : $17 - $0