Inside Sales Representative

Essential Duties and Responsibilities:

• Assists customers with pricing and availability, order processing, and order status to all assigned customers/accounts.
• Conducts sales calls via phone or in-person to build and grow relationships
• Responds to all communication (e.g. email, phone calls, faxes, letters) from customers and acts accordingly
• Maintains and increases customer satisfaction by prompt responses.
• Communicates with sales manager/general manager to escalate critical customer issues, as necessary.
• Proactively advises customer of any changes to original commitments and follows up until completion.
• Demonstrates strong knowledge of Wisconsin Steel & Tubes capabilities, and core competencies to upsell, and grow existing accounts with current products and services offered.
• Establishes and maintains a consistent corporate image throughout all product lines, promotional materials, and events.
• Supports cross-functional teams that focus on managing our customers
• Participates on improvement teams as necessary
• Follows and complies with all safety regulations, work rules, and maintain clean and orderly work areas.
• Performs other duties as assigned

Education and/or Experience:

Requires associates degree; or one-year relevant experience and/or training; or combination of education and experience.

Required Performance/Skills:

• Empowered to produce excellence by consistently looking for ways to improve oneself through growth and development opportunities
• Leads with ownership and a desire to deliver solutions rather than placing blame
• Operates in the highest standards to build and nurture customers growth
• Demonstrates strong empathy for customers and passion for providing resolutions
• Deep understanding and display of company values to WIN customer interactions
• Strong analytical, interpersonal, organizational and time management skills
• Demonstrates effective and active listening skills and patience
• Possesses excellent written and verbal communication skills
• Pays close attention to details
• Demonstrated ability to resolve customer complaints in a one-call resolution.
• Demonstrates strong knowledge of Wisconsin Steel & Tube’s products and Services
• Knowledge of Microsoft Word, Excel, PowerPoint (Microsoft Office Products)