What are the responsibilities and job description for the Customer Service Representative position at WM Uniform and Linen?

Job Description

Why Join Us?

Impactful Role : Your work will directly contribute to our mission of “Changing Lives.” Your efforts will make a significant difference to our clients' success.
Competitive Compensation : Enjoy a base salary complemented by a weekly commission structure, along with opportunities for quarterly bonuses. As part of our incentive programs, you can aspire to be a Circle of Excellence Club or President's Club winner, which includes exclusive trips for two. Our attractive commission structure and unique perks are designed to reward your hard work and dedication.
Growth Opportunities : We invest in your development with comprehensive training programs, mentorship, and clear paths for advancement.
Supportive Culture : Be part of a collaborative team that values your ideas, fosters innovation, and encourages personal and professional growth.
Work-Life Balance : Enjoy a healthy balance between your professional and personal life, along with additional benefits like our dream manager program that support your well-being.
Training and Development : Benefit from a robust onboarding process and ongoing professional development opportunities to sharpen your skills and enhance your career.
Typically, a four-day work week – Monday – Thursday

Compensation : Training Wage : Base of $41,600 Once a route is assigned : Base of $41,600 Commission. Typical compensation ranges from $55,000-$70,000 annually.

Key Responsibilities :

Execute delivery of new / clean products and pick up of used products daily in company truck

Track customer inventory for correct delivery and billing using company provided handheld computer; assist in issues concerning route customers

Customer focused; shows ability to create and demonstrate value to the customer

Complete end of the day administrative tasks including unloading the truck and preparing for next day's route

Actively drive customer retention and increase route revenue by expanding customer relationships

Promotes a safe working environment and ensures compliance with all Company and regulatory requirements (DOT).

Qualifications :

Proactive & Motivated : You’re a self-starter with a commitment to excellence and high standards.

Communication Skills : Strong written and verbal communication skills are a must.

Organizational Skills : Ability to manage priorities and workflow, demonstrating strong problem resolution skills.

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well.

Team Player : Creative, flexible, and innovative with the ability to work independently and collaboratively.

Tech Savvy : Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint). Ability to learn / navigate ERP system including usage on desktop and PDA.

Education & Experience : High school diploma or General Education Degree (GED) required. (2-3 years driving / delivery, customer service, or sales experience preferred)

Physical Requirements :

This is a physical job. All ASRs must be able to lift 50 lbs. unassisted, and be able to stand, bend, stoop, squat, kneel, twist, lift, push and walk

Must be able to safely drive a truck / step van with ease and be able to sit for extended periods of time while driving the delivery truck

Exposure to outside air temperatures during all seasons, including extreme heat / humidity during summer months and extreme cold during winter season.

Role Requirements :

Requires a For-Hire Endorsement.

Must pass and maintain a DOT physical and a drug / alcohol screening prior to employment.

Must meet and maintain insurability requirements. MVR to be checked periodically.

Possible background check or safety training needed for some client facilities.

Ability to remain organized, multi-task and balance incoming customer requests / issues in a fast-paced environment

21 years of age or 3 years of professional driving experience

Salary : $55,000 - $70,000

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