CONCESSIONS STAFF

Job Summary

Concessionaires are responsible for food preparation, register operations, and maintaining a clean concession stand and surrounding area.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily and demonstrate the District’s core competencies consisting of financial accountability, integrity/ethics, job knowledge, interpersonal skills, policies & procedures compliance, work quality, risk management/safety, District/Department vision and values, adaptability/flexibility, dependability, teamwork, and productivity.

Essential Duties

• Greet all guests entering and leaving the area with a pleasant demeanor.
• Remain available for customers.
• Prepare and keep an adequate supply of food available
• Empty trash receptacles in a timely fashion and pick up trash and debris throughout the concession areas.
• Effectively communicate important information including but not limited to customer feedback, accidents, safety concerns, maintenance issues, broken equipment, program and resource concerns as needed.
• Enter all transactions into the POS, collect payment and issue correct change, and maintain a balanced cash drawer. Be responsible for operating and cleaning food preparation equipment and appliances.
• Clean any portion of the facility, as needed.

Customer Service

• Maintain a pleasant and professional image, understand and promote Park District products and services, communicate with participants, handle problems politely and efficiently, follow procedures to solve guest problems.
• Be prepared to deal with emergency health issues in accordance with Park District policies. Special sanitation procedures are to be taken in the event of some illnesses, see policy 3.4 in the Comprehensive Policy & Procedures Manual for details.

Initiative

• Have a good understanding of the Park District policies, procedures, and operations and enforce them in a positive manner.
• Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Communication

• Avoid unnecessary talking to patrons or staff.
• Use appropriate subject matter in the presence of children.

Technical Skills

• Use appropriate time keeping method/system to accurately record time worked in accordance with policy/procedure.

Teamwork

• Be at the assigned duty station at the assigned time and remain at the station during the scheduled time.
• Work as a team player with co-workers and in conjunction with other departments.
• Attend staff meetings and in-service training sessions as required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and demonstrate the competencies listed above in addition to the following:

• Minimum of 15 years of age.
• Ability to operate a point of sale system and process financial transactions.
• Knowledge of computer software programs including Microsoft Office, and the Internet.
• Ability to work effectively with the general public, cooperating agencies, businesses, organizations, civic groups, and park district employees.
• Ability to read, understand, remember, and interpret routine documents such as safety rules as well as communicate information therein.
• Ability to write routine reports and correspondences and to speak effectively before groups of participants or employees of the organization.
• Ability to understand, remember, and apply common sense to carry out instructions furnished in written, oral or diagram form.
• Ability to identify and respond quickly to emergency situations.
• Ability to effectively problem-solve and adapt to change.