What are the responsibilities and job description for the Customer Service Representative position at Work With Your Handz?
We are hiring Customer Service Representatives!
Work for a trusted name for everything home services throughout Nassau and Western Suffolk counties. In its 68th year, the company is thriving and passionate about its customers and employees with a positive supportive culture that continually sets it apart from any competitor!
LOCAL BUSINESS, COMPETITIVE WEEKLY PAY,
BENEFITS & CAREER GROWTH POTENTIAL
WHY JOIN OUR TEAM:
- Professional, Team-Oriented Work Environment
- Career Growth Opportunities - We look to promote from within!
- Stable Employment - We have many employees that have worked for us for decades!
- Competitive Pay
- Benefit Package with Company Contribution
- Appreciation - Our Employees are NOT a Number
- Paid Training
- Generous Paid Time Off
- Be Proud of what You Do By Putting Customer Satisfaction 1st
- Weekly Pay
- Continual Training for Career Development
- Established and trusted provider - we have been in business for more than 65 years!
- Supportive, Positive, Company Core Value
BENEFITS:
- Medical & Prescription Insurance
- Dental & Vision Insurance
- Group Life Insurance
- Retirement Savings with company match
- Generous Paid Time Off
- Long-term Disability Insurance
- Long-Term Care Insurance
- Employee Referral Bonuses
WHAT YOU WILL DO AS A CUSTOMER SERVICE REPRESENTATIVE:
- Listen to the needs of customers and book service appointments and place outbound calls to schedule appointments to fill our call needs each day.
- Convert incoming customer calls to booked service appointments while promoting customer satisfaction
- Place outbound calls to current and past customers to schedule additional service appointments to fill our call needs each day.
- Adhere to the company's plan for resolving customer complaints quickly and favorably.
- Deliver calls scripts with an authentic cadence; by being transparent, compelling, and personable when speaking with customers
- Answering multiple phone lines
- Participate in training so that you grow and develop as a professional
- Maintain and update our customer database with complete and accurate information
AS A CUSTOMER SERVICE REPRESENTATIVE YOU SHOULD BE COMFORTABLE
- Answering multiple phone lines
- Ability to effectively communicate information and respond to questions
- Ability to thrive in a fast-paced, customer-focused work environment
- Ability to establish rapport with customers.
- Ability to utilize common-sense understanding to carry out written and oral instructions.
- Ability to take timely action to effectively solve problems, using established policies and procedures.
WHAT YOU OFFER AS AN EXPERIENCED CUSTOMER SERVICE REPRESENTATIVE
- At least 1 year of high phone call volume customer service experience REQUIRED
- Proficient computer knowledge competent; good typist and proficient with phone systems
- Ability to show empathy and be a people person
- Strong verbal and written communication skills are needed for problem resolution
- Excellent written and verbal communication skills
- Ability to handle challenging situations with ease and empathy
- Excellent ability to multi-task
Pay Ranges from $17 - $23 Per Hour!
All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected categories. We are an equal-opportunity employer. Pre-employment background checks and drug tests are required to be considered for this position.
Salary : $17 - $23
