What are the responsibilities and job description for the Customer Service Representative position at WorkGenius Group?
Title: Customer Service Representative
Industry: Consumer Goods
Location: Bridgewater, NJ
Duration: 6 months
Responsibilities
ref_id: 864839cc-0645-42c6-a04c-e2a6fba059ba
Industry: Consumer Goods
Location: Bridgewater, NJ
Duration: 6 months
Responsibilities
- Accountable for customer facing activities and customer experience, acting as a single point of contact for customers while maintaining a positive and professional demeanor.
- Manage OTC and Customer Service activities, focusing on customer interactions through inbound and outbound communications.
- Provide feedback on client interactions to enhance understanding of customer expectations and support customer satisfaction initiatives.
- Enter relevant information into CRM systems after each contact with a customer to ensure quality data for customer retention and business development.
- Collaborate with internal functions to meet customer needs and enhance operational efficiencies.
- High School Diploma required.
- 2-5 years of experience in Customer Service or related fields.
- Experience in customer facing operations like Sales or Customer Service.
- Knowledge of order to cash processes.
- Familiarity with cloud-based solutions and ERP systems like SAP.
- Customer Service
- Customer Experience
- OTC Management
- CRM
- Collaboration
- Continuous Improvement
- Performance Management
- Supply Chain
- ERP Systems
- Order to Cash
ref_id: 864839cc-0645-42c6-a04c-e2a6fba059ba
Salary : $25
CUSTOMER SERVICE REPRESENTATIVE
Family Dollar -
Washington, NJ
