Healthcare IT Systems Coordinator

Nature of Work

This position serves as a technical coordinator for the Office of Inspector General (OIG), supporting units and ensuring alignment with the Office of Technology and MIS teams. The role is essential in maintaining and improving various federal and contracted systems used by providers and internal staff.

Key Responsibilities:

• Register, coordinate, troubleshoot, and support nursing homes and home health providers with MDS and OASIS systems.
• Serve as the first point of contact for employees facing technical issues:
• Troubleshoot directly when possible.
• Refer complex issues to the appropriate parties and track resolution progress.
• Represent OIG units in meetings and events related to system development and implementation.
• Keep the Inspector General and unit staff informed of technical issues, progress, and system needs.

Training and User Support:

• Train new and existing staff on federal and contracted systems.
• Assist staff with system access and usage issues.
• Communicate technical concerns to MIS, the Office of Technology, and system vendors as needed.
• May serve as CMS training coordinator for state survey agencies:
• Assist with system access and enrollment in courses.
• Track training progress and communicate updates to CMS, MIS, and unit directors.

System Development and Oversight:

• Coordinate and track all software project phases for OIG—current and future.
• Oversee progress of websites and internal systems, including the OHFLAC portal.
• Act as liaison between OHFLAC nurse aide program, MIS, and Office of Technology to ensure communication and implementation of system needs.

System Security and Administration:

• Serve as a security official for federal and state software programs:
• Set up, modify, and terminate staff access.
• Manage authority levels for computer, phone, and access systems.
• Act as scheduler and primary contact for the National Practitioners Data Bank, SMQT, and other required systems.

Additional Duties:

• Review OIG websites and request or make updates to ensure content accuracy.
• Monitor and post to OIG social media platforms.
• Analyze data for patterns, trends, and opportunities for improvement.
• Collaborate across units to evaluate and streamline processes; report findings to OIG management.
• Assist with tracking and maintenance of OIG inventory and surplus.
• Perform other duties as assigned.

Minimum Qualifications:

Training: Bachelor's degree from a regionally accredited college or university.

• Substitution: Additional experience as described below may be substituted for the required training on a year-for-year basis.

Experience: Two (2) years full-time, equivalent part-time paid or volunteer experience in a technical or program area that is related to the area of employment.

• Substitution: Post-graduate education in a field related to the area of employment may be substituted for the required experience on the basis of fifteen semester hours for one (1) year of experience.
• OR

Master's degree in social work from a regionally accredited social work program from a regionally accredited college or university.

Note: Appointment above the entry rate may be made at 5% for each six (6) months of successfully completed work as an intern in a practicum placement with the Department of Health and Human Resources for the Master of Social Work degree.

Other Information

One (1) year of full-time or equivalent part-time paid experience in the Health and Human Resources series may substitute for the required training and experience.