Lead Site Reliability Engineer

• Location: Miami, FL (Hybrid – 3 days onsite per week)
  
  

About The Role

We are seeking a Lead Site Reliability Engineer to drive the performance, reliability, and operational excellence of critical customer-facing web applications. In this role, you’ll lead a large global engineering team while remaining hands-on with Java and Spring Boot development.

What You’ll Do

• Lead and manage a distributed engineering team of 20 developers
• Ensure the reliability and support of key customer care and retail web applications
• Design and build tools and automation to accelerate incident resolution and improve application health
• Implement AI Ops and leverage LLM technologies for smarter support operations
• Develop dashboards, observability tools, and monitoring systems to detect and resolve issues proactively
• Define and manage operational standards, including SLOs and SLIs
• Conduct in-depth root cause analysis (RCA) and post-incident reviews
• Drive cross-system collaboration and optimize end-to-end application performance
• Build frameworks to support data remediation and incident resolution
• Translate technical concepts for business and leadership stakeholders
• Lead documentation and training initiatives to foster knowledge sharing
  
  

Basic Qualifications

• Bachelor’s degree or equivalent professional experience
• 8 years of hands-on engineering and application support experience
• Deep expertise with:
• Java & Spring Boot (middle-tier development)
• Databases (Oracle, Cassandra)
• Front-end technologies (Angular, Next.js)
• ITSM tools (ServiceNow, Jira)
• Monitoring and APM tools
• Proven experience managing and leading large global engineering teams (20 people, including offshore teams)
• Ability to drive technical initiatives across cross-functional teams
  
  

Preferred Qualifications

• Background in full-stack Java/Spring microservices development
• Experience with BPM tools (Pega, Camunda)
• Proficiency in anomaly detection and log analysis (Opensearch, ELK, Splunk)
• Familiarity with observability and tracing tools (Jaeger, OpenTelemetry)
• Experience with user experience monitoring platforms (New Relic, Quantum Metrics, Glassbox)
• Knowledge of L1/L2 support architectures and modern SRE best practices
• Strong communication, leadership, and cross-functional collaboration skills
  
  

If you are a hands-on engineering leader who thrives in fast-paced environments and is passionate about building resilient, high-performing applications at scale — we’d love to hear from you.