Customer Support Specialist

CUSTOMER SUPPORT SPECIALIST

XOS is a leader in elemental analysis instrumentation. This position is responsible for providing various support activities to the Services business. This includes leading efforts to coordinate and schedule Preventative Maintenance service appointments with customers in addition to providing various customer service activities within the Service team.

In order to be successful in this role, you will need to have an understanding of the sales process and dynamics, be highly self-motivated with superb interpersonal skills. Previous experience in a sales role and proficiency in excel is an advantage.

Hiring Requirements

Job Details

• ChemTreat is immediately hiring a Customer Support Specialist in East Greenbush, NY.
• ChemTreat, in partnership with XOS is a leading science and technology innovator committed to helping our customers solve complex challenges and improving quality of life around the world. We design large-scale industrial water treatment programs to help improve operating efficiency, protect equipment assets, and meet environmental goals.
• Awarded World’s Best Employers, Fortune’s Most Admired Companies, Best Employers for Diversity, New Grads, & LGBTQ, and voted Best of the Best by Black Employment & Entrepreneurial Magazine.
• XOS is leader in elemental analysis instrumentation. This position is responsible for providing various support activities to the Services business. This includes leading efforts to coordinate and schedule Preventative Maintenance service appointments with customers in addition to providing various customer service activities within the Service team.
• In this role, you will have the opportunity to:

· Communicate directly with customers, sales reps, and distributors via telephone, electronically or face to face

· Hold accountability for the sale and maintenance of new and existing service contracts

· Recommend changes in services and policy by evaluating results and competitive developments

· Manage field service scheduling, coordinate with other team members and departments to optimize the sales and service efforts

· Manage return of customer and loaner analyzers and parts

· Manage XOS loaner fleet

· Manage field service inventory levels

• The essential requirements of the job include:

· Possess excellent customer service/sales skills and mindset in dealing with customers, sales and service personnel from across the world

· Proficient utilizing Microsoft Office including Word, Excel, and Access

· Must be self-motivated, have strong interpersonal skills and cooperate well within a team.

• It would be a plus if you also possess previous experience in:

· 1-3 years of sales experience

· Scheduling and communicating with customers

· Working in a technical environment

· Strong verbal and written communication skills.

• Education:
• Bachelor’s Degree preferred with 1-3 years of experience or equivalent combination of education, training, and experience
• Benefits:
• We hire the most talented people and empower them with resources & technology to do what’s best for the companies we serve and for our planet. In addition to 401K & comprehensive medical benefits, including vision & dental that start on day one, we also offer:

· Tuition reimbursement to grow your career

· Family benefits like adoption Reimbursement, 8-weeks paid parental leave

· Paid time off allowing for flexible schedules & work-life balance

· Associate Resource Groups, and more!

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• East Greenbush, NY 12061: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $21 - $23