Program Director

This position is responsible for managing and overseeing all the sports and wellness activities for the branch. The individual must have the ability to drive program growth and create an environment that delivers world class customer service to members and program participants. The position will provide daily supervision to the wellness staff, as well as seasonal sports staff. The position is also responsible for the recruitment and development of volunteer coaches for each sports league while securing team and league sponsors each season. The sports and wellness director will create and manage a culture for optimal engagement for our members. Critical competencies include – program development, customer service management, staff management, outcome and standards measurements, community collaborations and fiscal management.

1. Bachelor's degree in related field or equivalent highly preferred.

2. Two years supervisory experience.

3. Strong relationship driven personality with strong social and communication skills. Must be an expert in providing great member service.

4. Excellent interpersonal, public relations and written communication skills are required. Must also be comfortable with oral presentations.

5. Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

6. Must understand the basic concepts of a non-profit organization, as well as the structure of the YMCA as a partnership of volunteers and staff, and accept a commitment to the YMCA mission.

7. Employee must have working knowledge of Gmail, and Microsoft Office Suite.

8. Certifications required within the first 60 days of hire: CPR and First Aid. This position must have the ability to respond to safety and emergency situations.

1. Implements program strategies that support recruitment of new participants and retention of existing participants. Creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions. Fosters a climate of innovation and resolves problems to ensure member and participant satisfaction.

2. Create and execute a strong training program for new volunteer coaches.

3. Recruits, hires, trains, develops, schedules and directs staff and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.

4. Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments.

5. Provide direction to the wellness center and group exercise programs to ensure high involvement of both new and current members.

6. Ensure that the branch has an adequate offering of both high quality wellness programs and opportunities for wellness orientations and personal training.

7. Construct and implement plans that encourage members to try new programs and become involved in the Y community as a committed member rather than just a casual participant.

8. Coordinate all aspects of the branch sports programs.

9. Develop effective working relationships with service groups, community organizations, and companies, including making presentations.

10. Participates in the planning of the annual budget; manages and implements the approved budget for sports and wellness departments and takes appropriate action to correct variances

11. Ensures proper implementation of YMCA procedures. Reviews and updates wellness procedures and communicates changes to staff.

12. Participate in Annual Sustaining Campaign.

13. Provide program data and reports in support of planning processes and grant reporting requirements.

14. Follow established marketing, brand and graphics standards.

15. Establish monthly, quarterly, and annual goals with supervisor.

16. Meet or exceed department revenue goals.

17. Model behavior consistent with YMCA core values.

18. Maintain accurate inventory of all equipment related to sports and wellness operations.

19. Follow systems, practices, and training related to risk management and safety of participants and staff and follow accident report procedures and policies.

20. Perform all other duties as assigned.

Mission Advancement: Model and teaches the Y’s values. Ensures a high level of service with a commitment to improving lives. Provides volunteers with orientation, training, development, and recognition.

Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance, and support.

Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.

Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

CPR/AED, First Aid, within sixty (60) days of employment. Sports and wellness certifications a plus.