Vehicle Delivery Coordinator

Job Title: Vehicle Delivery Coordinator

Reports to: Service Manager

Direct Reports: None

Position Summary: The Vehicle Delivery Coordinator is a key liaison between the Sales and Service departments, ensuring new trucks are inspected, prepped, and delivered to customers efficiently and professionally. This role includes light technical inspections, staging, and direct customer interaction, often serving as the final touchpoint before delivery.

Benefits:

• Medical, Dental, Vision, Accident, and Critical Illness plans available
• HSA (healthcare savings account) or FSA (flexible spending account) with employer match
• 401k with employer-match
• Company-paid Short Term Disability policy
• Company-paid Life Insurance policy
• Excellent pay with bonuses
• Paid Time Off
• Paid sick time
• Holiday pay
• Boot voucher
  
  
  

Other Benefits:

• Wellness Program
• Service awards
• Employee Assistance Program
• Company events/outings
• Technician referral bonus
• Event tickets
• Catered events/lunches
  
  
  

Key Roles:

• Vehicle Intake & Inspection: Conduct new unit check-ins and quality inspections upon arrival.
• Preparation for Delivery: Fuel, add DEF, and stage vehicles for PDI and delivery.
• Delivery Readiness: Perform final quality checks, notify Sales, and assist in customer orientations.
• Lot Organization: Maintain an orderly lot to support efficient shop workflows.
  
  
  

Duties and Responsibilities:

• Perform intake inspections using Perform Record 360; upload required documentation and photos.
• Report mis-builds, shortages, or damages to Sales and Service teams.
• Fuel and add DEF to new units; transport as needed between lots or dealerships.
• Stage units in the designated areas before and after PDI have been performed.
• Support PDI process and road tests; complete final inspections before delivery.
• Stage trucks in designated areas, keeping lot organized and efficient.
• Serve as brand ambassador during customer pickups, offering orientations as requested.
• Provide product knowledge and technical overview to customers, supporting the Sales team.
  
  
  

Qualifications:

• High School Diploma or GED
• Experience in customer support or dealership operations
• Technical knowledge of vehicles; prior technician experience preferred
• Strong communication, presentation, and problem-solving skills
• Ability to work independently and manage time effectively
• Team player with a positive, adaptable attitude