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IT Infrastructure Technician

Zachary Piper Solutions
Dahlgren, VA Full Time
POSTED ON 1/15/2025 CLOSED ON 4/10/2025

What are the responsibilities and job description for the IT Infrastructure Technician position at Zachary Piper Solutions?

Zachary Piper Solutions is seeking a IT Infrastructure Technician to join a federal program located in Dahlgren, Virginia. The IT Infrastructure Technician will provide technical assistance and support on issues related to computer systems, software, and hardware.

Responsibilities of the IT Infrastructure Technician :

  • Provide technical assistance and support on issues related to computer systems, software, and hardware
  • Respond to user requests, troubleshoot problems, and guide users through step-by-step solutions
  • Document incidents, manage service requests, and escalate complex issues to senior technicians when necessary
  • Ensure efficient and effective resolutions of IT-related issues to maintain smooth business operations

Qualifications of the IT Infrastructure Technician :

  • 3 years of help desk experience, or related technical field experience
  • Active TS / SCI clearance or TS clearance with ability to obtain the SCI and SAP eligibility
  • Security certification (or higher) for IAT II certification
  • Ability to work onsite 5 days per week
  • Excellent problem solving and communication skills
  • Must be eligible to work in the United States and obtain and maintain an Active U.S. Government Secret Clearance

    • Compensation for the IT Infrastructure Technician :

  • Salary Range : $70,000 - $80,000
  • flexible based on experience
  • Comprehensive Benefits : Medical, Dental, Vision, PTO, and Sick Leave as required by law

    • Key Words : help desk, helpdesk, support, clearance, ts / sci / sec , security , support desk, technician, IT, infrastructure, onsite, on site, technology, computer, hardware, software, cybersecurity

    Salary : $70,000 - $80,000

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