What are the responsibilities and job description for the Dispatch Manager position at Zito Media, LP?
Zito Media currently has an opening for a Dispatch Manager in the Coudersport office. This position will manage the day-to-day operations of the dispatch department. Must be able to work across multiple organizations to bring issues to resolution for all Field Technicians in regards to Service, Installation and Outage Repair work that is performed on a daily basis.
Essential functions of the position include, but are not limited to the following:
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Improve results by studying, evaluating, and re-designing processes; monitoring and analyzing results; implementing changes.
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Ensure EEO compliance with all hiring decisions
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Research and adjustment of work orders.
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Maintenance of the customer database by making correct and timely entries during and immediately following each customer contact .
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Timely updates of actions and events in the field that may impact customers and/or Call Center Representatives.
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Maintain the scheduling calendar.
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Communicate effectively with the Call Center, including outages, customer complaints, additional work orders, work order point allotments.
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Identify and expedite emergencies, reacting quickly under a diverse set of circumstances.
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Perform callbacks when reorganizing service/installation schedules and verify when customer is not at home.
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Provide courteous and helpful assistance to customers and prospective customers by maintaining current knowledge of company's general operating procedures, programming packages and marketing efforts.
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Responsible for routing and monitoring work orders to technicians to accommodate customer needs with completion and resolution in the company database on a daily basis.
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The successful candidate will provide phone updates with field personnel; monitor, declare, report, and clear all outages, service calls and installations and taking appropriate actions to respond to complaints or questions accordingly.
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Produce regular reports for pending and completed work
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Perform other related duties and tasks as assigned or as become evident.
Salary : $35,000 - $45,000
