Field Services Technician

About Zones

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

As a Field Technician, you will provide hardware/software/structured (CAT3,5,6) & fiber optic cabling technical service and support, installation, configuration, and problem resolution in a PC/network/infrastructure environment.  You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. On a daily basis you will travel to customer locations within a region, so a flexible work schedule is a must. Structured cabling experience should include the ability to run all cable types via pathways (conduit, drop ceiling, wire mold, etc).  Terminate cabling on the appropriate hardware (jacks, patch panel, both 66 type and 110 type).  The ability to install voice and data connections, along with the ability to troubleshoot techniques to identify issues with structure cabling and fiber optic cabling.

Key Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Field Services Technician is primarily responsible for:

• Install, configure and support new hardware and software infrastructure
• Ensure that hardware and software systems are maintained
• Provide technical support to users with very different levels of IT knowledge and competence
• Perform onsite cabling tasks, including cable runs, terminations, installation, pathway cable trays, equipment racks and troubleshooting
• Act as the liaison between nfrastructure team and the customer
• Travel to customer locations and possess a flexible work schedule, this may require overnight stays
• Conduct client conversations regarding service requests and project requirements.
• Complete project closeout deliverable packages such as pictures, checklists, audits and test results
• Maybe responsible for operating company vehicle
• Other duties as assigned

We are seeking candidates with the following experience and skills

• High School diploma or equivalent Associate’s Degree preferred and at least 2 years’ experience with PC systems, related peripherals, structure cabling, and common software programs and Operating Systems
• Familiarity with standard Windows O/S and Office suites
• Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties
• Ability to perform final configuration tasks on customer premise
• 2 years’ experience with desktop hardware
• 2 years’ experience with structure cabling
• Excellent customer service and communication skills
• BICSI copper and fiber installer certifications, other manufacturer certifications
• Industry knowledge of standards such as BICSI, ANSI, EIA/TIA, local and national electric codes
• The ability and willingness to travel (including a weekend departure, traveling during off-hours, and frequent overnight stays)
• Valid driver’s license
• Ability to lift 50 lbs, work from ladders, lifts and heights

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Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting career with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a colab culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!