A service desk is the single point of contact between the service provider and users for everyday activities. Goal of a service desk is to provide resolutions for user requests as efficiently as possible.
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Provide all end -users and guests a positive first impression by offering World Class Service. Monitor service desk ticketing system and resolve tickets in an efficient manner. Respond to all IT incidents during assigned shifts on-site or via phone o Technician, IT, Part Time, Event, Technology
A company is looking for a Service Desk Agent - Mortgage and Technical Support.Key ResponsibilitiesProvide 1st Level support via telephone and other media, aiming for high first contact resolutionDocument calls and incidents accurately while managing time and workload to meet service levelsAct as a single point of contact for incidents, perform diagnostics, and support multiple clientsRequired QualificationsHigh School diploma required. Associate...
