Directs the operations of the customer success function focused on providing customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services and that will drive sales and increased revenue. Develops strategies and processes that deliver consistent customer satisfaction from onboarding through all phases of the customer lifecycle and that promote retention. Utilizes data collection and feedback mechanisms to identify and understand customer needs and challenges and design action p ...lans. Builds teams of customer advocates with product training, coaching, and skill development. Establishes collaborative relationships with sales, product development, and other customer facing functions. Requires a bachelor's degree or equivalent. Typically reports to senior management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.More Show Less
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Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people acros...
About Goodwill Monocacy Valley. We are a dynamic and growing organization with a strong presence in the community. Our regional headquarters are located in beautiful Frederick, Maryland, where we have a team of dedicated professionals working together to achieve our goals. We are seeking an experienced professional to join our team as a. Customer Management Manager. This is a unique opportunity to work in a smaller region, but have the support an...
Management of strategic accounts may require developing or refining processes and systems to align with customer and company needs. This role will collaborate with relevant functions to contribute to related projects. Responsibilities. Partner with customer executives
Important Information. Experience. 5 years. Job Mode. Full-time. Work Mode. Work from home. Job Location. New York City, NY or Princeton, NJ. Job Summary. Encora Customer Success Directors are experienced technology leaders who help Encora's customers accelerate their engineering by building and managing global engineering teams, leveraging Encora's broad organization structures (Practices, Partnerships, Innovation Leaders, and Centers of Excelle...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people acros...
Location. Remote - US. Ready to make a difference for the investigators on the front lines of digital forensics and incident response. As a. Customer Success Manager. with us, you’ll be essential in shaping a positive and impactful experience for the investigators and analysts who rely on our platform Binalyze AIR. Your mission: support them, solve their challenges, and ensure they’re equipped to get the most out of our tools. If you bring a comb...
Job Summary. This senior level position is responsible for leading and optimizing both our customer onboarding processes and customer success initiatives. This role will collaborate cross-functionally with other key departments to create a seamless customer experience. Essential Job Duties and Responsibilities. Onboarding and Implementation. . Develop and implement strategic initiatives to streamline and enhance the customer onboarding process, f...
DoorLoop is a high-growth real estate tech company with offices in the US (Miami) and Israel (Tel Aviv). Our product helps property managers and owners make more money, get organized, and grow with easy-to-use, secure, and reliable, all-in-one property management software.DoorLoop prides itself on being People First. We are a Certified Great Place to Work, recently ranked #13 in Forbes’ list of America’s Best Startup Employers, and are proud to h...
Why We're Here. Industrial facilities around the world are facing unprecedented energy challenges around rising energy costs and carbon reduction goals. We help our customers measure and improve their carbon footprint, energy spend, and profitability in terms of their production. We call this Energy Intensity, and we do it with a "production first" mindset for maximum impact. That's why at Ndustrial our mission is "to accelerate the optimization ...
