The IT Service Desk Supervisor supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Supervises the staff and the day-to-day operations of an organization's technical help desk. Being an IT Service Desk Supervisor ensures the latest product/technical updates and policies are available and communicated to the team. Trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. In addition, IT Service Desk Supervisor monit ...ors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The IT Service Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as an IT Service Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.More Show Less
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Job Description Summary. Read all the information about this opportunity carefully, then use the application button below to send your CV and application. The IT Service Desk Supervisor (SDS) is responsible for delivering standardized daily operations of a team tasked with providing remote desktop support and over-the-phone support to the health system. This individual must develop, implement, maintain, and support help desk activities while prov...
Job Description. Job Description. We are seeking an IT Service Desk Supervisor for our law firm client in Washington, DC. The IT Service Desk Supervisor is responsible for managing the day-to-day operations of the service desk, ensuring that all requests for support are handled in a timely and efficient manner. This position reports to the IT Service Desk Manager. Responsibilities include but are not limited to. Managing the day-to-day operations...
Join Our Team as a Service Desk Supervisor at Mystic Lake Casino and Hotel. Are you passionate about driving change and discovering new possibilities. Do you have a curiosity-driven mindset and a strong sense of integrity. If you’re a self-motivated individual looking to be part of an extraordinary team - we are looking for you. Enjoy weekly pay, health benefits, and 401(k) starting day one. Job Overview. Provides technical expertise, leadership ...
Excited job opportunity, located in the heart of innovation, a forward-thinking organization is seeking a full-time IT Service Desk Supervisor to join their cutting-edge tech support team. They are a company that values technological excellence and customer satisfaction, utilizing the latest ITSM tools and ITIL best practices to stay ahead of the curve. Are you ready to take your IT career to the next level. This role offers an exciting opportuni...
Responsibilities. Overseeing the day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk. Supervising the DC Service Desk team. Providing support and maintenance of all computers and printers. ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved). Scheduling the f...
IT Service Desk Supervisor. . . Job Description. The IT Service Desk Supervisor leads a team of Analysts responsible for providing direct IT support to end users. The Supervisor will be responsible for the daily Service Desk operational processes for Access, Change, Event, Incident, Knowledge, and Request Management. The Supervisor will work with the ITSO Manager to ensure Requests are fulfilled and analyzed, Incidents and Problems are escalated,...
