Performs routine loan servicing administrative tasks. Processes payments, disbursements, changes, and other transactions. Verifies the completeness and accuracy of documents. Performs calculations for distributions. Monitors escrow payments and tracks delinquencies. Researches customer and internal inquiries and delivers a response or solution. Maintains required electronic files and system inputs. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of gen ...eral aspects of the job. May require 0-1 year of general work experience.More Show Less
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Responsibilities include, but are not limited to. Loan Servicing. Prepares and completes Paid Note Statements including releases of titles and preparation of mortgage releases, which may include electronic recording as applicable. Prepares payoff statements. Automatic payment additions. Fee and interest waives. Provides exceptional customer service by phone or email to internal and external customers. Utilizes available resources to identify, res...
