The Operations Support Analyst will provide critical operational support by thoroughly researching and defining the root cause of issues. Examples of request types you will triage in this role include, but are not limited to, assisting with promo and trade fallout, simple rebate process requests and working through solutions when Agent rep error occurs. You will partner with other offline teams to resolve customer requests. You will be responsibl...
Hybrid - 2-days in San Diego, CA. Title. Support Operations Analyst III. Description. Leverage contact center queue management systems tools to analyze and communicate the current state of key performance indicators for contact queues and associated expert performance across the network. Develop insights and ad-hoc analyses to understand forecasted outcomes and meet business needs intraday. Lead cross-functional initiatives to optimize performanc...
Short Description. ABC - Operations Support Analyst /Tier 1 Help Desk Ops. SOME ON SITE AND FLEXIBILITY REQUIRED - Pls read details below re scheduling/shift expectations below bf you submit. Complete Description. There IS available parking at this facility for contractors at no cost. Operations Support Analyst for Tier 1 Help Desk Operations, monitoring emails, phone calls and other customer support activities. Initial schedule will be Monday - ...
