Acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. May participate in discharge processes or administer patient satisfaction surveys. Follows all app ...licable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience.More Show Less
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Description. Job Summary. Patient Relations Specialist is to assist in resolving patient health care issues in a timely manner and document information from various sources into the database. The specialist will act as a liaison for the patient while working with outside agencies negotiating medical bills. Primary Tasks. Enters patient information into the database. Contact patient or vendor via phone, email, personal visits or other means of com...
