Title: Service Desk Manager. Location: 3-4 days a week onsite in Zionsville, IN. Duration: 6 month Contract, possible extensions. Responsibilities. Team Management. Lead, mentor, and manage a team of Tier One and Tier Two support technicians. Conduct regular performance reviews and provide feedback. Develop and implement training programs to enhance team skills and knowledge. Service Delivery. Oversee daily operations of the service desk to ensur...
Service Desk Manager. Position Overview. We are seeking a highly motivated and experienced Service Desk Manager to join our dynamic team at Fortress SRM, a leading managed service provider (MSP). As the Service Desk Manager, you will oversee the day-to-day operations of our 24x7x365 service desk, ensuring that our clients receive high-quality support and services. You will lead a team of service desk technicians, ensuring efficient ticket managem...
