JOB DESCRIPTION. Title: Help Desk Technician – Middle School. FLSA Status: ____Exempt _X_ Non-Exempt ___ Non-Exempt - Part-time. Job Summary. The Help Desk Technician at De Smet Jesuit Middle School is responsible for. handling computer hardware and software issues that the students and teachers may. encounter. The Help Desk Technician is responsible for replacing parts, ordering new. parts when necessary, documenting all work performed on equipm...