Job Overview. Inspect, stock, and maintain the VIP Club Lounge in a clean and orderly manner and promote a relaxing and enjoyable environment. Ensure the security of the guest by verifying guest registration. At InterContinental Hotels & Resorts, we want our guests to feel special, cosmopolitan, and in the know which means we need to. Be charming by being approachable, having confidence, and showing respect. Stay in the moment by understanding an...
Role Purpose. As Rooms Division Director you’ll lead the front office and housekeeping departments to ensure a memorable guest experience is delivered and departmental revenue and profit goals are met - always following safety and compliance requirements and local policies and procedures. Key Accountabilities. People. Direct everyday activity, plan and assign work work ensuring you always have the right staffing numbers. Develop your team and imp...
Duties and Responsibilities. FINANCIAL RETURNS. Properly store all reusable goods. PEOPLE. Perform pre- and post-shift side work, set-up, condiments, etc. GUEST EXPERIENCE. Serve menu items to guests in a prompt and courteous manner and according to the banquet event order. time the service of courses to correspond with the dining pace of the guests. Respond to guest inquiries and special requests promptly and professionally to ensure guest satis...
Every day is different at IHG, but you’ll mostly be. Welcome and assist in the onboarding and orientation process of new colleagues. Creating programs to foster a positive work environment for every employee. Supporting and administering an annual team member satisfaction survey. Developing creative ways to inspire and motivate the team to provide exceptional guest experiences. Managing employee records and ensuring compliance with relevant emplo...
DUTIES AND RESPONSIBILITIES. Conduct a weekly Revenue Management Meeting where the current 120-day booking period is evaluated for proper rate and availability control. As chairperson, the Area Director of Revenue gives a synopsis of results vs. decision form the previous week and leads discussion on future issues. Prepare all reports and analyses necessary to conduct the above-stated meeting. Receive all revisions to definite and tentative group...
