Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet c...
A company is looking for a Director of Customer Experience to lead the transformation of customer experience across B2C and B2B platforms.Key ResponsibilitiesDevelop and implement a comprehensive customer experience strategy, including customer journey mapping and feedback analysisLead and manage a team of web developers and UX / UI designers to ensure high performance and collaborationConduct regular analysis of customer feedback and data to ide...
A company is looking for a Customer Care Associate who will assist pet owners with their insurance needs remotely.Key ResponsibilitiesProvide exceptional service to pet owners via phone, chat, and email regarding insurance policies and claimsEducate customers on pet insurance products, explaining policy details and coverage optionsAssist with the claims process, including submission, updates, and necessary documentationRequired Qualifications1-2 ...
A company is looking for a Workforce Management Specialist to support its Workforce Planning Operations team.Key ResponsibilitiesMonitor call queues and manage resource allocation in real-timeGenerate and provide reports on scheduling, productivity, and service levelsCoordinate schedule changes and communicate with various teams regarding call and inventory volumesRequired QualificationsMinimum of 1 year of call center experienceAt least 6 months...
A company is looking for a Customer Care Associate who will assist pet owners with their insurance needs remotely.Key ResponsibilitiesProvide exceptional service to pet owners via phone, chat, and email regarding insurance policies and claimsEducate customers on pet insurance products, explaining policy details and coverage optionsAssist with the claims process, including submission, updates, and necessary documentationRequired Qualifications1-2 ...
A company is looking for a Workforce Management Specialist to support its Workforce Planning Operations team.Key ResponsibilitiesMonitor call queues and manage resource allocation in real-timeGenerate and provide reports on scheduling, productivity, and service levelsCoordinate schedule changes and communicate with various teams regarding call and inventory volumesRequired QualificationsMinimum of 1 year of call center experienceAt least 6 months...
A company is looking for a Workforce Management Specialist to support its Workforce Planning Operations team.Key ResponsibilitiesMonitor call queues and manage resource allocation in real-timeGenerate and provide reports on scheduling, productivity, and service levelsCoordinate schedule changes and communicate with various teams regarding call and inventory volumesRequired QualificationsMinimum of 1 year of call center experienceAt least 6 months...
A company is looking for a Workforce Management Specialist to support its Workforce Planning Operations team.Key ResponsibilitiesMonitor call queues and manage resource allocation in real-timeGenerate and provide reports on scheduling, productivity, and service levelsCoordinate schedule changes and communicate with various teams regarding call and inventory volumesRequired QualificationsMinimum of 1 year of call center experienceAt least 6 months...
