Position Overview. As a. Service Desk Analyst (QA/QC Team). you will. Provide. first-level technical support. for inbound incidents and service requests. Answer. client phone calls and emails. ensuring timely and courteous service. Maintain and manage the. technical support inbox. . Assist in developing. work instructions, procedures, and documentation. . Troubleshoot. hardware and software issues. using ITIL methodology. Ensure a. high-quality c...
