Essential Responsibilities. Administer and support the Encompass loan origination system, ensuring system stability, availability, and performance. Collaborate with cross-functional teams (ex. IT, compliance, operations, and lending teams) to implement, maintain and upgrade mortgage related systems and workflows. Troubleshoot and resolve technical issues within Encompass and related mortgage applications, providing user support and escalating iss...
POSITION SUMMARY. Responsible for performing both teller and platform transactions with a primary focus on Interactive Teller Machine client service. Requires prompt, efficient and accurate client service, representing the Bank in a courteous, professional manner, able to uncover client needs beyond the immediate transaction and successfully transition the client to the appropriate team member to address that need. Client Experience Banker summar...
ESSENTIAL RESPONSIBILITIES. Assist in developing, coordinating and conducting one-on-one training of retail staff on bank applications, products and/ or procedures for Client Experience Bankers and Client Experience Officers. Support and assist to Retail Associates with new account openings, problem resolution, and research as needed. Critical role of audit and review of various Quality Control reports as assigned by SVP Director of Client Suppor...
ESSENTIAL RESPONSIBILITIES. ACH. Establish client setup within Horizon core and with Horizon ACH processing. Monthly ACH billing. Monitor ACH activity for over limit files. Communicate with Team Leaders, Client Officers, and Cash Management when limits are exceeded. Troubleshoot file issues with FIS and Cash Management. Process ACH client disputes in accordance with Reg E guidelines. Set up and maintain bank external ACH transfers. Pre-Note/NOC c...
POSITION SUMMARY. Responsible for performing both teller and platform transactions while providing prompt, efficient and accurate client service, representing the Bank in a courteous, professional manner, able to uncover client needs beyond the immediate transaction and successfully transition the client to the appropriate team member to address that need. Client Experience Banker summary: Responsible for being the primary support for the Client ...
This could be the job for you. if you thrive on work that is helpful in nature and provide support and service in professional, courteous manner. If the balance between relationships and quality are important and you thrive in an environment where you can learn and be a resource for others, we can’t wait to see what we can do together. . We are your perfect company. if you value community, integrity, and fun. Our employees enjoy working here beca...
