What are the responsibilities and job description for the Customer Service Representative position at AA Anderson & CO INC?
Previously known as Premiere Pump Inc. (PPI). PPI was recently acquired July of 2021 by one of the Midwest’s largest, well established, and dedicated process equipment distributor, Anderson Process.
Join the tradition today! surround yourself around dedicated customer-focused experts, as our new Customer Service Representative.
Summary: The Customer Service Representative, reporting directly to the Customer Service Manager, is directly responsible for providing technical support to customers.
Essential Duties and Responsibilities:
- Process, expedite, and quote orders
- Prioritize, respond to and flag incoming phone calls, e-mail messages and faxes
- Recommend, configure, and quote products
- Provide technical support to customers, territory managers and application engineers
- Process returned goods (RMA)
- Support outside sales personnel
- Interact with suppliers, vendors, engineering, sales, and service departments
- Communicate with manager on all issues that affect sales and profits
- Maintain professional and technical knowledge by attending educational workshops and vendor training
- Promote teamwork and communication within organization
- Other duties as assigned
Education/Skills/Experience:
Required:
- 2 years of customer service experience
- Strong attention to detail
- Excellent communication skills, multi-tasking, and problem-solving ability
- Excellent interpersonal skills; professional and outgoing personality
Preferred:
- Pump, industrial hose, or filter experience
- Customer service experience in the industrial equipment industry
Physical Requirements:
- To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as an undue hardship is not imposed.
Anderson Process is an Equal Opportunity Employer
