Technical Support Representative

Overview
We are seeking a dedicated and skilled Technical Support Representative to join our team. In this role, you will be the first point of contact for customers experiencing technical issues with our products and services. Your primary responsibility will be to provide exceptional support through troubleshooting and resolving software and hardware problems, ensuring a seamless user experience. The ideal candidate will possess strong communication skills and a solid understanding of computer systems, networking, and desktop support.

Responsibilities

• Provide technical support to customers via phone, email, or chat, ensuring timely resolution of issues.
• Troubleshoot software-related problems and assist with software installations and configurations.
• Perform desktop support tasks including hardware diagnostics, repairs, and upgrades.
• Utilize Remedy or similar ticketing systems to log issues and track resolutions.
• Assist in the management of computer hardware and peripherals to ensure optimal performance.
• Collaborate with other IT team members to resolve complex technical issues.
• Maintain documentation of support processes and solutions for future reference.
• Educate customers on best practices for using software applications and network resources.

Requirements

• Proven experience in technical support or a related field.
• Strong knowledge of desktop support principles, including computer hardware troubleshooting.
• Familiarity with software troubleshooting techniques and tools.
• Understanding of LAN (Local Area Network) concepts and computer networking fundamentals.
• Proficient in using office productivity software and remote support tools.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Strong problem-solving skills and attention to detail.
• Ability to work independently as well as part of a team in a fast-paced environment.

If you are passionate about technology and enjoy helping others solve their technical challenges, we encourage you to apply for this exciting opportunity as a Technical Support Representative.

Job Type: Contract

Pay: $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account

Work Location: Hybrid remote in Mason, OH 45040

Salary : $21