What are the responsibilities and job description for the Order Management Specialist position at ABB Inc.?
The Order Management Specialist will be responsible for internal and external customer care (e.g., technical, order assistance, payment-related assistance) and coordination of relevant functions to have complete case ownership in Electrification Services (ELSE) ensuring customer satisfaction. In this role you will ensure customer satisfaction through effective management of the production order cycle and post-delivery customer support. Our mission is to perform consistently and deliver value-added services to our customers with the highest level of quality exceeding customer expectations.
This is a position with global grade14
This position reports toCustomer Support Manager
Your responsibilities- Proactively communicates with customers and internal functions to guarantee customer satisfaction by providing all relevant information
- Coordinate directly with scheduling, operations, quality, and shipping to ensure that orders are completed and ship on time
- Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams
- Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice) is in place; Identify and suggest improvements to process and procedure
- Develop Microsoft project schedule to track the execution of critical orders with multiple milestones and complex execution; Utilize ABB's tools and processes, including order entry (Spine / SAP), invoicing system (SAP), and SOM
- Own the order management cycle from receipt of order through delivered and post-delivery customer support ensuring specifications and commercial contractual requirements are fully met
- Support processing orders and assist in coordinating activities to get the information to process the orders
- Proactively schedule customer and internal meetings when there is a matter that can affect an order and the customers; Provides appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of requests (e.g., order changes, order completion, expediting, credit management, tracking and communication, blocks and suspensions, etc.)
- Bachelor's degree with 2 years of experience in customer service
- Strong knowledge of Microsoft Office including Excel, Word, and Power Point
- SAP experience a plus
- Strong communication skills (oral and written)
- Strong knowledge of ABB systems including SPINE and SOM, a plus
- Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential
- Candidates must already have a work authorization that would permit them to work for ABB in the US
ABB's Distribution Solutions Division provides utility, industrial and commercial customers with safe, smart and sustainable technologies for the distribution of electricity. With ABB AbilityTM enabled digital solutions at its core, our extensive portfolio includes distribution automation products, switching, limiting, measuring and sensing devices, switchgear, modular substation packages, and related services. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_ English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.#LI-ONSITE
Equal Employment Opportunity and Affirmative Action at ABB Inc.
ABB Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
