What are the responsibilities and job description for the Service Account Manager position at ABB?
Service Account Manager
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ , abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
This Service Account Manager has the task of delivering the service portfolio to ABB customers within the Local Service, Front end ELEM (Electrification E-mobility), helping to drive sales volumes and margins across the Service product portfolio and regularly updating the database with changes made on site. You will be responsible to develop, implement and manage the account(s) service strategy focused on service level agreement satisfaction. This individual will coordinate the service activities and manage resolution of specific customer problem and ensure ABB’s adherence to established KPI’s (Key Performance Indicators) for contract success. Beyond that, this position must be in relentless pursuit of determining where our customers perceive value and help us align our customer experience as well as our value proposition/offering with the Customers buying criteria.
This position reports to
Project Manager
Your responsibilities
- Account Management: Directly responsible for all customer feedback being collected and actioned. Point of contact for escalations and acts as the customer advocate within the organization. Weekly/Monthly/Quarterly report outs to customer and internal stakeholders
- Account Strategies: Participates in development of service and sales strategies for accounts by providing the customers current business and long term plans. Ability to relate business and customer future roadmaps, converging on best value
- Performance Targets: Defines and proposes targets and growth opportunities for the account and ensures their achievement with a structured follow up process
- Customer Relations: Establishes and develops account relationships based on defined strategy. Acts as focal point for problem resolution and monitors customers cases. Plans, facilitates and conducts customer negotiations
- Customer Knowledge: Establishes, maintains and shares detailed knowledge of the customers business strategy, purchasing behavior, organization, decision makers, customer business drivers, economic trends and competition
Your background
- Bachelor’s degree and minimum 8 years experience or Associates degree and minimum 10 years experience in a commercial or account management role
- Demonstrated ability to grow customer interest
- A true customer centric and agile mindset
- A global mindset, creative thinker with an openness to change, development and adaptability
- Ability to interact with people at all levels within the organization
- A strong communicator, alert, stress resistant and punctual
- Fluency in English, both written and spoken
- Direct industry and market knowledge of electric vehicle charging is strongly preferred
- Ability to travel nationally up to 30% of the time as needed so support key development efforts, sales and service activities, and business reviews
- Candidates must already have a work authorization that would permit them to work for ABB in the US
Benefits
More about us
ABB E-mobility is a world leader in EV charging technology with a strong R&D pipeline and an unparalleled global reach. With our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – we are actively enabling the future of e-mobility, not just predicting it. The exciting developments within this sector perfectly align with our Mission to Zero initiative, aiming to support cleaner and greener communities for all. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_ English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI-Hybrid
