IT Specialist - 234471-4596

This job was posted by https://www.azjobconnection.gov : For more

information, please see: https://www.azjobconnection.gov/jobs/7127216

• Are you looking for an exciting and rewarding role where you can
  
  

utilize your IT skills while making positive impact on the lives of

young individuals seeking education and career development? Are you a

people-person eager to provide IT support to staff and students? Look no

further.**

• Join our dynamic team at the Phoenix Job Corps Center as an IT
  
  

Specialist. You will serve as the primary Tier 1 support personnel

on-site to review and complete all center-based IT support tickets in

Zendesk. Additionally, you may supervise Job Corps Work-Based Learning

and Leisure Time Student Workers assigned to the department.**

**About Phoenix Job Corps Center**

The Phoenix Job Corps Center provides students with the opportunity to

earn their High School Diploma or Equivalent (GED), and hands-on

training in the various trades like Certified Nurse Assistant, Clinical

Medical Assistant, Medical Administration Assistant, Security and

Protective Services, Cement and Masonry, Carpentry, and more.

**About Adams and Associates**

Adams and Associates is a 100% employee-owned company that is

service-focused and outcome-driven. We began as a small business formed

in 1990 with the sole mission of operating at-risk youth and children\'s

programs for local, state, and federal governmental agencies. Today, we

are one of the largest workforce providers involved in the federal Job

Corps program!

Adams and Associates employs more than 2,000 staff members across the

United States. Each year we provide academic, vocational training, and

placement services to approximately 9,000 young people from ages 16 to

24 primarily in a residential setting. Our academic and career technical

training programs are accredited and lead to national

industry-recognized credentials.

Position Duties Include

• Provides technical assistance in strict accordance with the Us
  
  

Department of Labor, Job Corps Center, Job Corps Data Center and

Adams and Associates, Inc. Corporate IT Standard Operating

Procedures (SOPs).

• Follows all integrity guidelines and procedures and ensures no
  
  

manipulation of student data.

• Completes assigned work tasks, both corrective and preventative, as
  
  

directed by the IT Manager.

• Is the primary IT staff responsible for resolving Tier 1 IT support
  
  

tickets in Zendesk. Tier 1 personnel respond to requests for basic

customer support issues, account creations, password resets, etc. If

no solution is available, Tier 1 personnel escalate to Tier 2 which

is the on-site IT Specialist.

• Provides superior customer service at all times in a fast-paced work
  
  

environment.

• Coordinates with Center Property Officer and Property Custodians to
  
  

ensure management and control of Centers technology equipment.

• Compiles accurate and thorough summary information for management
  
  

reports as required.

• Responds in a timely manner to Corporate IT requests.
• Produces quality work/assignments in a thorough, timely and accurate
  
  

manner.

• Maintains appropriate personal attendance, accountability and work
  
  

productivity standards.

• Plans, prioritizes and organizes assignments to meet established
  
  

goals and deadlines.

• Understands and applies job knowledge to effectively complete all
  
  

Required Job Responsibilities. Proactively Maintains The Skills

required to perform job duties.

• Mentors, monitors and models the Career Success Standards as
  
  

required by the PRH.

• Shows respect and courtesy to students and holds them accountable
  
  

for their actions and behavior.

• Provides quality services for students and ensures that quality is
  
  

maintained and student needs are met. Pursues improvement and

enhancement of requisite services.

• Exchanges ideas and informa ion, both orally and in writing, in a
  
  

clear and concise manner and contributes meaningfully to group

efforts by offering relevant ideas and knowledge. Provides quality

and timely information to DOL/Company when and if requested.

• Effectively articulates thoughts and ideas. Identifies problems,
  
  

analyzes causes and evaluates appropriate solutions prior to taking

or recommending actions. Follows up to ensure prompt/appropriate

action and that problems are in fact corrected.

• Works in partnership with staff from all Departments to ensure
  
  

effective supervision and services are provided to students.

• Accepts direction and supervision from the Center Director/Center
  
  

Duty Officer/Shift Manager to include assignments to temporarily

Perform Job Responsibilities Of Other Departments And Positions.

• Other duties as assigned.
  
  

**Qualifications**

High School Diploma or equivalent required.

A strong working knowledge of computer systems, hardware and software.

One to two years direct experience working with Windows 10, MS Office,

Networking and TCP/IP Connectivity preferred.

Citrix and Cisco VoIP experience a plus.

Good problem solving, analytical and team- working skills.

Excellent communication and interpersonal skills.

Physical requirem