What are the responsibilities and job description for the Financial Aid Assistant position at Addison Group?
Answers financial aid inquiries by clarifying desired information; researching, locating, and providing information.
Point of contact for financial aid questions from students and confirming support financial documents are active
Process financial transactions and apply accurate amounts to account with accounting
Resolves problems by clarifying issues; researching and exploring answers
Responsible for the execution of financial aid counseling of policies, requirements, and procedures
Provides superior customer service and efficiency in response to inquiries from internal and external customers
Stay informed and responsive to changing financial aid policies / procedures
Promotes a work environment that is positive, student-centered, and compliant with established policies and procedures
Support cooperative cross-functional, cross-regional communications and dialogue by maintaining a close working relationship with campus teams,
regional teams, Bursar, and related groups
Ensure the security of financial aid applications, documents, systems, and students’ personally identifiable information
Effectively use information to identify and escalate issues as needed
Assume responsibility to prioritize emerging issues, handle concurrent objectives and meet deadlines
Perform other job-related duties and special projects as assigned
Ideal candidate :
Years of experience : 1-2 years
Technical Skills : Excel
Personality / Soft Skills : very personable, outgoing, someone comfortable on the phones
Non-negotiables :
BS Degree in Finance, Economics, Management, or Business Administration
Must have solid computer skills, proficient with Excel
B2B & B2C Customer service experience
Experience working in numbers oriented environments that are “Forward facing” (Banking / Mortgage / Tax Prep)
Management experience a plus as we have incredible growth opportunity within (Retail Management is fine)
Excellent communication skills
Not opposed to providing phone based customer service
Able to learn new technology systems / databases easily
Job Details
Core Work Hours : The schedule is 9-5 : 30 M-F with one assigned late day. Late day is 11 : 30-8 : 00pm and one Saturday shift a month from 9am-3pm
Pay Rate : $19 / hour, converts to $44K
Start Date : 2 / 10 / 2025
Salary : $44,000
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