What are the responsibilities and job description for the Service Administrative Assistant- Air Compressor Division position at Air Centers of Florida?
Job Description
Job Summary
Responsible for providing administrative support to the Install Department
Essential Job Functions
Required Knowledge, Skills and Abilities (including physical and work environment)
Minimum Job Qualifications (education, work experience, licenses/certifications)
Job Summary
Responsible for providing administrative support to the Install Department
Essential Job Functions
- Professionally administer incoming service calls and ensure the customers needs are appropriately met
- Route calls to the appropriate department
- Greet and assist service visitors in a professional, friendly manner
- General clerical duties (field customer calls, filing, records management, correspondence, etc)
- Provide callers with information such as company address, directions, fax numbers, company websites, etc.
- Invoice completed work orders
- Request, receive and apply Purchase Orders
- Send credit information/payment terms to customers and track accordingly
- Maintain office equipment in ready for use status (refill paper tray, toner, schedule preventative maintenance/repairs as needed)
- Work order processing and data management of accounts in business information system (FieldServio)
- Manage rental equipment for upcoming/current jobs
- Assist with parts sales/shipping
- Serve as liaison to customer providing status updates
- Typing and logging of all service quotations - as needed
- Assist with scheduling service technicians
- May be asked to conduct customer follow-up on how service was performed
- Additional duties as assigned
Required Knowledge, Skills and Abilities (including physical and work environment)
- Working knowledge of basic accounting principles relating to invoices
- Working knowledge of Microsoft Office applications such as Excel, Word, Outlook and Internet Explorer as well as the ability to learn the Companys business information system (FieldServio)
- Skilled in the areas of interpersonal communication, organization, accuracy, and professional verbal and written communication
- Must be able to maintain and protect the confidentiality of all Company proprietary information and trade secrets
- Ability to work independently on assigned tasks as well as accept direction from Management
- Ability to apply teamwork principles when working with Company personnel
- Work environment requires exposure to computer screen, typing/mouse usage, climbing, and extended periods of sedentary work.
- Ability to lift materials up to 10 pounds
Minimum Job Qualifications (education, work experience, licenses/certifications)
- High school diploma or equivalent (GED) and 1 year of related work experience or training, or an equivalent combination of education and experience
