Marketing Account Manager

Are you looking to make a career change to an established company? This exciting opportunity as a Marketing Account Manager offers a competitive salary plus an excellent benefits package including medical insurance, dental insurance, vision insurance, paid PTO etc. Does this position match your future career goals? Then this Marketing Account Manager could be the right fit for you.

Responsibilities

• Deliver frontline customer service and operational support to fluid, manufacturing, and ingredient customers across the Mideast Area (MEA).
• Sustain and improve customer satisfaction by ensuring raw milk quality, butterfat/milk weight variance, and delivery performance consistently meet or exceed expectations.
• Ensure customer issues at assigned plants are clearly communicated, promptly addressed, and fully resolved by the appropriate teams.
• Research and analyze methods to serve customers more effectively and cost-efficiently, including evaluating local market price competitiveness.
• Support sales and marketing leadership with negotiation preparation, pricing analysis, presentations, and special initiatives.
• Serve as the primary communications link between assigned customers and MEA management, logistics, hauling, field service, and accounting to ensure timely information flow and issue resolution.
• Continuously monitor milk quality, butterfat/milk weight variance, load rejections, and delivery performance at assigned plants to ensure compliance with customer receiving standards.
• Proactively identify emerging issues, notify appropriate MEA staff, and collaborate on resolutions.
• Research and respond to routine inquiries related to pricing, URC programs, milk quality and delivery, customer satisfaction, industry developments, product specifications and certifications, and DFA policies and programs.
• Analyze DFA’s cost to serve assigned plants and evaluate opportunities to reduce costs while maintaining customer satisfaction and operational efficiency.
• Recommend targeted cost-reduction initiatives to the MEA management team.
• Assist with marketing strategy development, contract negotiations, and pricing/invoicing for raw milk sales as needed.
• Monitor and assess emerging trends, regulations, and industry issues that may impact DFA’s ability to serve customers profitably and efficiently.
• Develop and recommend strategies to mitigate potential impacts.
• Act as a key support resource to sales and marketing leadership.
• Contribute data, insights, and materials for sales and marketing presentations to the Mideast Area Council (MEAC) and management team.
• Collaborate with sales and marketing peers on customer contract proposals
• Provide support to the membership team at local producer and team meetings.
• Maintain an understanding of plant production processes to identify opportunities for alternative products such as condensed milk, cream, and non-fat dried milk (NFDM) when applicable
• Participate in management meetings and special projects as assigned.
• Continuously build expertise in milk quality, marketing, pricing, dairy processing, food safety systems, logistics, and business process improvement through training, industry engagement, and cross-functional collaboration.
• This description outlines the general scope and level of responsibility and is not intended to be an exhaustive list of duties or skills.
  
  

Required Experience:

• Bachelor’s degree or equivalent in agri-business, agricultural economics, business, marketing or a closely related discipline
• A minimum of five years of experience in a customer relations, sales or marketing role in a business environment
• Solid planning, organizational, analytic and decision-making skills
• Ability to solve complex problems and think strategically
• Strong customer service skills
• Strong negotiation skills
• Ability to speak/present in front of groups
• Ability to multi-task
• Ability to interact with all levels of individuals from the plant receiver to the corporate executives
• General knowledge of the Federal Milk Marketing Order system
• Ability to thrive in a fast-paced and diverse environment
• Team player
• Intermediate to advanced proficiency with MS Office Excel, PowerPoint and Word software
• Valid driver’s license with no significant restrictions or violations
• Must be able to read, write and speak English
• Travel up to one week per month
  
  

Benefits

• Dental insurance.
• Health insurance.
• Paid time off.
• 401(k).
• 401(k) Matching.
• Vision insurance.
• Direct Hire.
  
  

Salary Range

$65-75K/annually

Ask for: Alexis

Ajulia Executive Search is a New Jersey based Executive Search Firm specializing in retained searches in multiple sectors, including Manufacturing, Finance, IT, Legal, and Pharmaceutical. We have a nationwide client base and offer services in temporary and direct hire placements.