Pump Shop Manager

Are you looking to make a career change to a leading manufacturing company? This exciting opportunity as Regional Shop Manager a competitive salary plus an excellent benefits package including medical insurance, dental insurance, vision insurance, and paid time off. Does this position match your future career goals? Then this Shop Manager opportunity could be the right fit for you.

RESPONSIBILITIES:

• Drive revenue growth by executing sales strategies and motivating staff to achieve and exceed sales targets.
• Monitor daily sales performance and implement corrective actions as needed.
• Ensure exceptional customer service standards are consistently met.
• Oversee all day-to-day shop operations to ensure efficiency, quality, and consistency.
• Maintain a clean, organized, well-stocked, and visually appealing shop environment.
• Ensure all operational processes align with company policies and procedures.
• Manage daily cash handling, deposits, and reconciliation to ensure accurate financial reporting.
• Oversee payroll, labor scheduling, and wage controls to optimize profitability.
• Maintain accountability for all money-handling and financial control processes.
• Recruit, hire, onboard, train, supervise, and evaluate shop employees.
• Provide coaching, performance feedback, and development opportunities to build a strong team.
• Address employee concerns, conflicts, and disciplinary issues in a fair and professional manner.
• Foster a positive, collaborative, and accountable workplace culture.
• Ensure full compliance with safety regulations, company policies, and local/state requirements.
• Promote a safe working environment by enforcing safety procedures and conducting regular inspections.
• Ensure all employees understand and follow safety standards and operational guidelines.
• Manage inventory levels by ordering, receiving, recording, and tracking stock.
• Minimize loss through accurate inventory controls and proper storage procedures.
• Ensure the shop is adequately stocked to meet customer demand without overstocking.
• Handle customer inquiries, feedback, and complaints professionally and efficiently.
• Resolve issues promptly to maintain customer satisfaction and protect the company’s reputation.
• Act as an ambassador of the brand by delivering consistently positive customer experience.

QUALIFICATIONS:

• High school diploma or equivalent; technical or business coursework preferred
• 3 years of shop or operations management experience, including leading teams of 12 employees
• Hands-on background in manual machining and pump repair operations
• Experience working with pump disassembly and assembly, workflows, and shop equipment
• Strong understanding of SOPs, ERP systems, and production workflows
• Proven ability to manage inventory, scheduling, and daily shop operations
• Knowledge of safety standards and policy enforcement in a shop environment
• Hands-on, team-oriented leader willing to work alongside the team and support operations across pump shops