Loan Servicing Specialist

ROLE:

The Loan Servicing Specialist role is to ensure accurate and timely completion of post-close servicing of all loan files. This will include but not limited to: e-Oscar reporting, updating, and dispute resolution; post-close loan file error corrections and maintenance; skip/extension campaign servicing and reporting; loan maintenance on deceased accounts.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Loan Servicing:

• Assist branches and departments with questions concerning credit reporting, loan corrections and modifications, and skip/extension requests.
• Manage, review, and update member e-Oscar (credit reporting) disputes and inquiries.
• Assist members by phone, email, and mail in reference to questions concerning e-Oscar disputes.
• Complete accurate and timely updates and deletions to credit files via e-Oscar.
• Ensure proper recording, tracking, imaging, and indexing of all e-Oscar updates and deletions.
• Accurate and timely corrections to post-close loan files.
• Accurate loan payment reversals, recasts, and receivable adjustments in an event of incorrectly posted payments.
• Accurate post-close maintenance to loan files in the event of a funding error.

-Manage, review, audit and provide reporting on the Credit Union’s Skip-A-Payment campaign.

-Accurate and timely review, reporting and completion of exceptions to the Skip-A-Pay campaign.

• Accurate and timely completion of due date modifications and payment extensions.
• Monitor post loan reporting and perform appropriate account maintenance, corrections, and payment postings.
• Accurate modification of post-close loan files in related to deceased accounts.
• Ensure proper recording, tracking, imaging, and indexing on all loan modification and corrections.
• Assist Lien Perfection Specialists in lien perfection and release as needed.
• Assist Insurance Specialists in maintenance of Collateral Protection Insurance, Debt Protection claim filing, Gap cancellation filing, and total loss claim completion as needed.
• Assist the Loan Operations Manager as needed.
• Perform other job-related duties as assigned.

Experience: One year to three years of similar or related experience.

NOTICE: This job description is not intended to be, nor should it be construed as, a contract for employment. All In Credit Union makes no guarantee of permanent employment. This job description is to be used as a guideline to give you an understanding of what the Credit Union has defined this position to be. Changes to this job description may be made at any time by the President.

All In Credit Union is willing to accommodate handicaps to the extent a financial services organization can without impacting financial control or member service. All In Credit Union is an Equal Opportunity Employer of Females, Minorities, Veterans and Disabled/Drug Free Workplace.