Information Technology Desktop Support

AllSTEM Connections is actively recruiting on behalf of one of our valued clients—a leading organization known for innovation and excellence in the digital product space. We are excited to share this opportunity with professionals who are passionate about design systems, user experience, and collaborative product development. If the role aligns with your background and career goals, we encourage you to apply and take the next step toward joining a dynamic and forward-thinking team.

Position Title – IT Desktop Support

Hourly Pay Rate (w2 Role) - USD 25.00 /hr

Contract for 6 months - 1 year contract

Onsite

Location - North Canton, OH 44720

Job Summary

Job Qualifications

Required

• Professional education in Computer Science, Information Technology, or a related field
• Minimum of 3 years’ experience in an IT support role
• Experience supporting and evaluating multi‑vendor technology solutions
• Background working within multi‑disciplinary teams in complex project environments
• Experience interacting with a wide range of stakeholders, including senior executives
• Strong written and verbal communication skills
• High attention to detail
• Proficiency in supporting Windows operating systems, including corporate image installation and maintenance
• Experience with M365 administration and troubleshooting (Outlook, Teams, Word, Excel, BitLocker, etc.)
• Ability to maintain a high level of professionalism at all times
• Solid understanding of Exchange, Unified Communications, Active Directory, SCCM, Windows, Microsoft Intune, Autopilot, MS Office, web applications, and emerging technologies

Preferred

• Professional appearance and positive, team‑oriented attitude
• Ability to communicate comfortably with individuals at all organizational levels
• Strong interpersonal and organizational skills
• Demonstrated sense of urgency and responsiveness

Responsibilities

• Provide PC and mobile device support across the corporate headquarters and surrounding campus
• Perform inventory management for IT‑related assets across the North America region
• Manage day‑to‑day Level 1 and Level 2 IT requests, including walk‑ups and remote support
• Use the IT ticketing system to ensure service levels are consistently met
• Support global Level 3 IT teams with on‑site hands/eyes assistance as needed
• Deliver white‑glove support to senior leadership
• Perform hardware support for printers, workstations, mobile devices, and collaboration room equipment
• Maintain accurate records using an IT asset management system
• Coordinate with local IT procurement teams when required
• Participate in IT initiatives and projects
• Maintain and update documentation repositories