Call Center Representative

Company Description

About Us:
At Story Lane Box, we are committed to delivering exceptional customer service. Our company prides itself on fostering a positive work environment and providing opportunities for personal and professional growth. Join our team and be a part of a dynamic company dedicated to excellence in customer satisfaction.

Job Description

Job Description:
We are looking for a motivated and reliable Call Center Representative to join our team. The ideal candidate will handle customer inquiries, resolve issues, and provide support in a professional and efficient manner. This is a great opportunity for individuals who are passionate about helping customers and looking to grow in a customer service career.

Responsibilities:

• Answer inbound calls and respond to customer inquiries in a timely manner.
• Provide information about products and services, addressing customer needs and concerns.
• Process orders, returns, and exchanges while ensuring customer satisfaction.
• Document customer interactions and ensure accurate record-keeping.
• Assist with troubleshooting and resolving any issues customers may encounter.
• Maintain up-to-date knowledge of products, services, and company policies.
• Ensure all customer issues are addressed promptly and professionally.

Qualifications

Skills Required:

• Excellent communication and interpersonal skills.
• Ability to remain calm and composed while managing difficult situations.
• Strong problem-solving abilities.
• Basic computer skills and experience with call center software.
• Detail-oriented with the ability to document interactions accurately.
• A positive attitude and strong work ethic.

Additional Information

Benefits:

• Competitive salary ($34,000 - $40,000 per year).
• Opportunities for growth and career advancement.
• Health and wellness benefits.
• Paid time off and holidays.
• Ongoing training and development.