What are the responsibilities and job description for the IT Support 1st Level Support Specialist position at Alpitronic?
Job Summary
We are looking for a skilled 1st Level IT Support Specialist to join our team. This role involves solving more complex problems than those encountered by 1st Level Support. The successful candidate will have a deep understanding of computer systems, networks and software, along with excellent troubleshooting skills.
Key Responsibilities
Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).
WHAT MAKES WORKING FOR US SPECIAL
We are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility and appreciate seeing the direct results of their work in the final product. We are a fast-growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture. Your contributions matter, are appreciated and have a significant impact! Join us and be part of our team!
We are looking for a skilled 1st Level IT Support Specialist to join our team. This role involves solving more complex problems than those encountered by 1st Level Support. The successful candidate will have a deep understanding of computer systems, networks and software, along with excellent troubleshooting skills.
Key Responsibilities
- Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
- Handle business-critical IT tasks and system improvements
- Enable faster and smarter business processes and employee productivity
- Research and evaluate emerging technologies, hardware, and software
- Collaborate with team members and across departments to diagnose, troubleshoot, and resolve system and network-related issues
- Create and maintain comprehensive documentation of procedures, system configuration and repair records
- Manage IT Assets, including physical storage and digital asset list
- Monitor system and network performance, addressing and rectifying issues or anomalies as they arise
- Conduct system upgrades as required to enable system functionality and security
- Liaise with external vendors for problem resolution, as needed
- Provide guidance and support to less experienced team members, contributing to their ongoing development.
- Ad-hoc support in the delivery of IT projects
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- A minimum of 3-5 years' experience in IT support roles
- Proficiency in a range of computer systems, networks and software, particularly those in use by the company
- Strong troubleshooting skills and the ability to quickly diagnose and resolve complex technical issues
- Exceptional communication skills, both verbal and written
- Excellent attention to detail and strong organizational skills
- Experience working in an international environment
Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).
WHAT MAKES WORKING FOR US SPECIAL
We are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility and appreciate seeing the direct results of their work in the final product. We are a fast-growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture. Your contributions matter, are appreciated and have a significant impact! Join us and be part of our team!