What are the responsibilities and job description for the Parts Counter position at Anderson Equipment Company?
Job Desc/Summary:
- Responsible for the efficient handling and control of the parts function through proper inventory, recordkeeping, delivery and reporting by performing the following duties:
- Develop and maintain a thorough understanding of AEC's product line and the equipment's parts requirement - Ascertain the make/year/type of needed part; inspect worn, damaged or defective part to determine replacement required;
- Advise customer of part needed according to description of malfunction - Locate hard to find parts in a prompt and creative fashion
- Receive and fill telephone orders for parts
- Discuss use and feature of various parts with customers
- Assist customers in solving parts problems; complete parts order forms; Fill customer orders from stock; Recommend and sell related items as a service and as requested by customer
- Understand what components must be sold together to completely satisfy customer needs and maximize AEC's revenues; Promote sale of other parts to customer -
- Receive payment or obtain credit authorization for client -
- Ensure parts are efficiently delivered to customers as necessary -
- Advise customer on substitution or modification of part when replacement is not available -
- Examine returned part to determine if defective and exchange part or refund money -
- Mark and store part in stockroom according to prearranged system -
- Handle customer complaints in a professional and friendly manner -
- Maintain parts records, literature, lists, bin tickets and price sheets for inventory
Required Qualifications:
- High school diploma or GED -
- Minimum one year experience in parts distribution and clerical work. -
- Customer service experience is a plus. -
- Must be capable of and willing to promote sale of parts to customers. -
- Ability to solve problems, yet use appropriate discretion in referring situations to other employees -
- Basic math skills, mechanical aptitude and computer database knowledge required.